•Responsible for providing end user support to remote and in-house employees•Facilitated in company expansion into new facility•Responsible for email migration from Microsoft Office 365 to Google•Testing, converting and training users to convert from Dell laptops to mac airs•Creation of Window Images •Managed company cellphone deployments, email accounts via google apps services, end user backups via carbonite, file server access

* Responsible for managing remote and local support specialists * Responsible for the hiring and training of remote and local support specialists* Ensure all locations and technicians are working as one support model

*Developed entire helpdesk process and procedures for support specialists supporting 1000 users*Developed new hire and termination process in collaboration with Human Resource Manager*Interviewed, mentored, and evaluated new support specialists*Implemented monthly status meetings for support team and individual specialists*Trained support team to troubleshoot and resolve Mac software and hardware issues *Enforced the upkeep of asset inventory *Participated in meetings… Show more *Developed entire helpdesk process and procedures for support specialists supporting 1000 users*Developed new hire and termination process in collaboration with Human Resource Manager*Interviewed, mentored, and evaluated new support specialists*Implemented monthly status meetings for support team and individual specialists*Trained support team to troubleshoot and resolve Mac software and hardware issues *Enforced the upkeep of asset inventory *Participated in meetings with core IT staff to identify needs and develop future direction of technology department*Project manager responsible for the implementation and training of users in Dallas, Texas office on new software package called MeetingTrak*Collaborated with Systems Engineer on deployment of Windows 2000 and Windows XP*Responsible for testing Windows desktop images before deployment*Consulted with users to determine hardware and software needs*Provided personal hands-on helpdesk support when understaffed*Participated in on-call rotation amongst team*Developed reports for resource usage Show less

*Project Manager tasked with replacing DOS-based accounting system to SQL based application (Advantage)*Provided one-on-one application support*Trained users, as well as our official trainer, on MS Office applications*MOUS Certified*Converted all forms to be used electronically