- Monitoring and coaching/ mentoring agents on a daily, weekly, and monthly basis for quality improvement. - Maintaining quality reports at Agent and Team level. - Assisting in developing and streamlining quality procedures. - Performing Quality of Service analysis on Agent and Team level. - Contributing to the alignment with Team Leaders and Quality Team to develop agent and team specific action and development plans. - Supporting/ jointly conducting weekly Agent Round Table with Team Manager. - Communicating performance related indicators to the Team and back to the Management.- Email communication with the Client, regarding Quality Measures. - Ensure compliance with company regulations with regards to Data Security and Protection Standards

- Selected the content according to the internal policy and criteria.- Evaluated online social media content showed in the social media app that I was offering support.- Removed inappropriate content in order to ensure a safe experience for users of the application and community.- Maintained a high level of quality in each case that I reviewed.

- Utilized various skip tracing techniques and collection strategies to locate right parties in order to negotiate payment arrangements on value accounts - Negotiated payment terms and methods when the right party was reached. - Overcame stalls and objections & suggested money sources for debt payment - Advised management regarding collection strategy effectiveness for various portfolios - Updated the account details of customers and resolved pending customer issues

-Monitored loan portfolio performance. -Advised customers on ways of clearing their debts while communicating to them the importance of paying their debts and the consequences of non-payment.-Acted as a mediator for disputes between customers and clients. -Maintained data integrity and kept customer details confidential.-Investigated and resolved customer discrepancies. -Updated account status and database regularly. -Utilized various skip tracing techniques

-Kept track of assigned accounts to identify outstanding debts.-Planned course of action to recover outstanding payments.-Located and contacted debtors to inquire about their payment status.-Negotiated payoff deadlines or payment plans

Marketing, Sales, and product activation.

Maternal child health care - Vaccination /immunization of children and expectant mothers - Taking the history of expectant mothers - Carrying out family planning methods - Giving nutritional advice to expectant mothers and malnourished childrenComprehensive care center - Carrying out pre-counseling and post counseling process - Testing HIV/AIDs - Visiting and formation of support groups for people leaving with HIV/AIDsWaste management (Liquid and Solid) - Hospital waste management - Town waste management - Inspection of use of protective equipment by waste handlers at the Narok county dumping site Inspection of food premises and enforcement of public health laws - Meat inspection in butcheries and slaughterhouse - Inspection of hotels, bars, and fast foods shops - Inspection of food handlers and their medical certification Plans Approval - Exposure to inspection and approval requirements for building plan for schools and residential houses