✅Built and maintained positive relationships with telemedicine clients, serving as the main point of contact for inquiries, support, and feedback.✅Guided clients through the onboarding process, ensuring a smooth transition onto the telemedicine platform.✅Addressed and resolved client concerns, providing timely and effective solutions.✅Collaborated with internal teams to escalate and resolve technical or service-related issues.✅Oversee the day-to-day operations of assigned client accounts, ensuring contractual obligations are met and client satisfaction is maintained.✅Developed a comprehensive understanding of the telemedicine platform to effectively communicate its value proposition and assist clients in optimizing its use.✅Analyzed usage patterns and client data to identify opportunities for account growth and improvement in service delivery.✅Advocated for clients internally, ensuring their needs and suggestions are considered in the development roadmap.

✅Built portfolio of 20+ clients and secured 5 sales✅Member, National Association of REALTORS®✅Member, Broward Council of the Miami Association of REALTORS®

✅Led on-site operations and collaborated with field manager to ensure all orders were completed✅Managed single orders reaching 25+ units

✅Led 2 stores to top performing locations within the corporation✅Raised over $10,000 by leading and diversifying Breast Cancer Awareness Month programs✅Tracked and evaluated weekly, monthly, quarterly, and annual KPIs for entire sales team✅Collected single customer donations up to $1,000