Mary Ann Williams Email and Phone Number

While assigned at Cleveland Clinic from August 1, 2014 – November 30, 2018 – Lead Testing Coordinator. Roles and responsibilities include:o Design and oversight of various Testing Initiatives in all Epic modules at Cleveland Clinic Main Campus, Regional, and Toronto Canada Hospital Facilities. Design and oversight includes – Application Workflow, Interface Testing, HL7 Testing, Upgrade Testing, Pre-Integrated Testing, Integrated Testing, Regression Testing, Print Queue Testing, Service Area Merge Testing, Masterfile Governance Testing, Ancillary Testing, PRCT, UAT, Application, and Printer Workstation Testing.o Oversight of end-to-end integrated workflow script development and Testing Coordination at Cleveland Clinic Main Campus and multiple Regional Hospitals.o Provide analysis and recommendations for workflow testing scenarios at CCF Main Campus and various Regional Hospitals.o Complete project plans and/or test plans for each testing event at Cleveland Clinic.o Develop and provide numerous testing statistical reports to leadership.o Completion of QA Testing Audit Documentationo Champion issue resolution of various application build, including orders and charges, and interface build issues discovered during various testing events.o Testing events responsible for at Cleveland Clinic:1. Pre-Integrated Testing 2. Integrated Testing 3. Interface Testing 4. Mapped Record Testing 5. Charge Capture Testing 6. Batch Processing Testing (Timing) 7. Patient Merge Testing 8. Printer Workstation9. Parallel Revenue Cycle Claims Testing10. Regression Testing11. Print Queue Mapping Testing12. Ancillary Testing with numerous Ancillary Systems13. Epic Upgrade Testing14. UAT Testing15. End User Dress Rehearsal16. Cut-over/Downtime Testing.

Senior Project Manager for the Epic Ambulatory ConnectCare and PB Resolute project in Greenville, SC. Responsible for post go-live implementation workflow optimization for multiple physician practices, as well as the Senior Project Manager for future physician practice Epic Ambulatory ConnectCare and PB Resolute Implementations in the Greenville, SC market area.

Healthcare IT and Revenue Cycle Management Consulting. During my tenure at Tango2, I completed a 17 month assignment at Cleveland Clinic as an Integration Testing Coordinator. I also served as a manager at Tango2 with responsibility over a team of consultants and senior consultants providing guidance to each consultant on assignment as needed. Also responsible for writing Revenue Cycle White Papers for publication on the Tango2 website.

Testing coordinator at Cleveland Clinic with responsibility over Integrated Testing, Interface Testing, HL7 Testing, Extract Testing, Claims Testing, Regression Testing, Volume Testing, User Acceptance Testing, End User Dress Rehearsal, Go Live Testing, Printer Workstation Testing, and Security Testing for Cleveland Clinic's Weston Hospital in Weston, Florida. Served as the Go Live Applications lead in the Command Center responsible for triaging, escalating, and resolving issues. Responsible for status reports, project management plans, build, design, and Go LIve issues escalation and resolution. Testing coordinator for Cleveland Clinic's 2010 Epic Conversion for all sites. Also served as lead coordinator for the Discovery phase of Cleveland Clinic's main campus responsible for coordinating and spporting multiple discovery project teams with the documentation and workflow mapping of current state workflows. Also responsible for maintaining support of the discovery project timeline, completion of daily/weekly status reports, and escalation of workflow mapping issues.

Oversight of Patient Access Services Operations for a 8 Hospital Healthcare System on an Interim basis.

Worked as a Senior Operations Mgr in Rev Cycle Mgmt from Jan 1995 - Aug 2012 for a major healthcare system in Roanoke, Virginia. Responsibilities included:EPIC ADT/Prelude, Cadence, and Resolute workflow analysis, design, testing, and implementation at 7 hospital sites, numerous Ambulatory Centers and Physician Practices. Areas of involvement included: Oversight of testing initiatives and worked as a decision maker in determining what workflows and business rules need to be included in testing. Oversight of the Revenue Cycle Epic Training team ensuring that training is in place and the training material accurately reflects the business rules and workflows. Actively involved in decision making for Revenue Cycle conversions and conversion planning activities. Worked with the implementation team and IT to walk through all steps of the conversion and making sure that timing is completed to get patients registered in the system before the system comes back up and is released to all end users. Heavily involved in go live planning and support with the 7 hospitals and various clinic areas to ensure that all activities for go live are clearly defined and areas are adequately staffed for go live support. Printer-Workstation Testing Coordinator for all Revenue Cycle workstations. Oversight of workflow redesign and workflow optimizations during post go-live implementation. Oversight of overall operations and budget of 5 sitesl. Manage 70+ staff including 3 Mgrs and 3 Spvrs. Project Management – Plan and execution of various Revenue Cycle Mgmt projects including multiple EPIC implementations, as well as the health system’s financial clearance program. Workflow design and implementation of multiple enterprise-wide legacy systems such as SMS Invision and CPSI.