• B2B client-facing representative providing high-value, differentiated customer service for group travel among Delta's top corporate—including sports, business, education, non-profit, vacation and events travelers—and agency accounts. Delta’s agency account business totals $1 billion annually.• Worked in collaboration with international airlines including Air France and KLM.• Successfully addressed the complexities of scheduling, seating and pricing, resolving numerous issues to provide smooth service for agreements serving up to 80 passengers with values over $140,000 in revenue.• Sought after as a premier communicator and problem-solver. Built and maintained strong customer relationships and negotiated effective business decisions in support of Delta Air Lines’ sales strategy.• Provided key accounts with information regarding Delta and airline partner sales programs and policies while resolving agency ticketing issues, interpreting fare rules and issuing resolutions.• Supported the Delta Air Lines sales organization as a liaison on behalf of the sales team by providing program information, research and resolution of services failures. • Excelled at resolving issues in weather-related emergency and other high-pressure travel situations.• Attended joint sales calls/customer service events and conducted outbound sales blitzes to support new sales programs, products and services and Delta Air Lines’ position in the marketplace.

• Frontline service specialist working with high-end, globally diverse (Medallion) customers and experienced travelers via telephone to understand their reservations requests, answer their questions regarding their trip and ensure that they feel valued and important as Delta flyers.• Employed Delta's Listen, Care and Connect values on all calls in selling a range of travel-related services including flights, car rental, trip protection and credit card vendor partners.• Effectively communicated DOT regulatory guidelines for travel.• Active participant, Airplane Pull (community fund-raiser), United Way Committee and Blood Drive Team.

• Responsible for scheduling flight crews within legalities allowed in accordance with FAA regulations. Coordinated upgrades/downgrades, processed swaps, trip drops, sick calls, emergency leaves, and daily schedule modifications. Handled calls and resolved situations relating to operational needs affected by weather delays, sick calls, aircraft maintenance issues, etc., while guaranteeing that pilot and flight attendant schedules remained in compliance with labor agreements and regulations.• Worked closely with Duty Manager, Dispatch, Maintenance, Chief Pilots, Chief Flight Attendants and Delta Airline personal to ensure that flights were on time.• Chaired and organized company-wide food drive to benefit Second Harvest Food Shelves. The initiative collected over 50 pounds of food and over $500 in cash donations.

Represented Procter & Gamble, Nestle, Kellogg’s ConAgra, and other lines at convenience store accounts in the Minneapolis-St. Paul south metro area. Sold volume purchases, coordinated merchandising efforts with vendor reps and store management. Represented candy products to a territory of 400+ convenience stores in the Minneapolis-St. Paul area. Completed 100% of goals for new product sales. Represented L’Oreal, Maybelline, and Garnier cosmetic products at Target, Walmart, Kmart, Ulta, Cub Foods and Rainbow Foods accounts. Increased store-level sales by 18%. Consistently exceeded personal sales goals and was awarded quarterly bonuses.Sold and merchandised greeting cards in south metro territory. Developed and maintained professional relationships with key store managers at Target and other major accounts. Built FedEx Kinko’s greeting card business from scratch.

Business owner representng over 20 lines of personalized stationery, holiday cards, invitations and gifts.Increased sales revenue by 20% every year. Awarded Outstanding Dealer Awards by several vendors for annually increasing sales and outstanding customer service.

Marketed project level technology services to existing and new clients with an Oracle focus.Partnered with the Vice President of Consulting Services to ensure projects were kept within budget and deliverables were met. Increased revenue in territory by 15% and surpassed quota requirement

Successfully marketed technology services and maintained client relationships with esp’s top three clients: Medtronic, Cargill and HealthPartners. Consistently surpassed revenue and profit objectives in excess of 40%. Early qualifier for all sales incentives and only team member to be promoted to Senior AE. Provided mentoring to new, less experienced account executives.

Marketing liaison between corporate clients and PC dealers.Key member of team implementing large equipment installation throughout US.Awarded three Branch Manager Awards and one Regional Manager Award. Processed all equipment and software orders for several large corporate clients and was responsible for all contract resolution for leased equipment and volume purchase agreements