Provided assistance to the Administrator in all aspects of day to day operations. Responsible for the oversight of half of the facility including two Unit Managers and 100 Residents. Provided professional support to all employees. • Earned a reputation as a valuable and cooperative coworker by: being fair, honest, and willing to help others when needed; effectively resolving conflicts at appropriate times; and assisting new unit managers and other staff to become familiar with policy and operations.• Easily establish rapport with people of all ages, cultures and beliefs. Dealt tactfully and effectively with difficult residents and their families.• Detail-minded with a good eye for balance and organization. Consistently assisted Administrator with timelines and deadlines.• Interview and hired new staff.• Participated in the preparation of operations reporting on a monthly basis.• Prepared and submitted investigations to the State for Facility Reported Incidents.• Participated in the State survey process and the Plan of Correction.• Used previously acquired professional skills to train with Administrator. Responsible for various daily reports to the Corporate Office. Served as a support to staff when Administrator was unavailable.

Used previously acquired professional skills to train with Administrator. Responsible for various daily reports to the Corporate Office. Served as a support to staff when Administrator was unavailable.• Trained with Administrator on all aspects of day to day operations of the facility.• Assisted Administrator with Operations Calls.• Acted as Assistant Administrator at other MediLodge buildings as needed.

Based on proven achievements and ability to take on added responsibility, was promoted to Executive Director to direct most aspects of organizational operations particularly while President/CEO traveled overseas. Fulfilled all reporting requirements pertaining to governing and regulatory bodies. Assisted in 15M construction project adding a new 47,100 square foot, 32 bed Care Center with a 34,600 square foot renovation. Supported the President/CEO in reporting to the Board of Directors. • Guided team through 6 State of Michigan facility surveys, 50% were in substantial compliance, deficiency-free, continuing our exemplary reputation in the surrounding communities.• Oversaw 15M expansion and renovation of Angela Hospice from preliminary plans through successful completion of construction increasing our ability to care for twice the number of patients in the Care Center. Coordinated well with contractors and subcontractors. Able to resolve problems and maintain friendly and effective relations.• Managed and mentored team of 11 highly skilled professionals providing resources required to reach expectations and achieve corporate goals and objectives.• Earned respect with a proven ability to obtain high performance levels from employees while maintaining a pleasant working atmosphere.• Collaborated with Hospice and Palliative Care Association of Michigan, other hospice organizations having inpatient units and legislators to successfully regain Medicaid room and board payment to our facilities.• Coordinated special events and social gatherings held at the facility.

Directed day-to-day operational activities and provided leadership to Care Center, Dietary and Environmental Services staff in a non-profit organization. In 1998 added duties of Nursing Home Administrator at the Angela Hospice Care Center, 12 beds licensed as nursing home-special needs-hospice. Responsible for Medicare, Medicaid and State regulatory compliance. Provided interior design expertise to enhance facility ambiance.• Managed Care Center and maintained 100% occupancy.• Guided Care Center team through 8 State of Michigan facility surveys, 25% were in substantial compliance, deficiency-free.• Recommended Community Health Accreditation Program (CHAP) accreditation and successfully surveyed in 2005, 3 year deemed status.• Served as Safety Coordinator and on Infection Control, Quality Improvement and Ethics Committees.• Maintained and corrected company Emergency Manual and MSD binder to CHAP and State of Michigan specifications.• Produced and revised policies and procedures maintaining compliance with State and Federal rules and regulations.• Evaluated facility needs determining physical improvements and purchases to be made. Continuously evaluated environmental plan to be practical, esthetic, and conducive to the changing needs of patients, families and staff.• Coordinated special events held at facility.• Selected, designed and purchased furnishings, art work and accessories.• Coordinated business travel, including lodging, travel, registration for conferences.