Mary Beth Schultz Email & Phone Number

• In my first two months in the role I interviewed and promoted 3 of our team members to supervisors as well as 2 team members to team trainer role • Built a cohesive and collaborative team by hiring on positive driven team members and drastically increased retention rates. • Increased communication with store leadership regarding hiring needs for the team, to ensure we have enough coverage to support team member and customer needs. • Supported fellow Associate Team Leaders by offering support and knowledge from being the tenured Associate Team Leader. • Took over the writing the schedule for over 60+ team members and improved coverage for optimal business and personal needs as well as consistently made labor each week, the schedule was written. • Created End of Day documents to ensure clear, consistent, communication for the Customer Service Desk and the Supervisor Group. • Created new delegation chart for the supervisor group to enhance supervisor knowledge and organization.• Planned and executed Supervisor Meeting to enhance knowledge and communication. • Revamped the team huddle and created excitement about knowledge and information about the company and team. • Boosted morale on the team by being present on the sales floor and creating opening dialogue by actively listening and creating open dialogue.

Chicago, Il

• Organized the team schedule for optimal business production and team member happiness. • Created positive and welcoming environment for all team members. • Advocated for team member needs and concerns to create change. • Increased team sales by 15% each week I was leading.• Increased sales by being present with the team and ensuring sales floor is full. • Strengthened my ATL’s leadership abilities through service leadership.

Chicago, Il

Built a cohesive team through compassionate and encouraging leadership style. • Created a positive environment that is made team members feel welcome. • Hired exceptional team members, supervisors, and associate team leaders. • Mentored and developed my team for next promotions. • Rolled out self-check out, amazon returns, and prime shopping all in my first year as TL. • Quick at finding solutions to team member concerns and questions through active listening.• Developed exceptional communication and problem solving skills through day to day operations.• Led a team of 60+ during a global pandemic and looting of our store. • Implemented health and safety policies during global pandemic on store support team.• Led my team in new responsibilities through flexibility and patience during the pandemic. • Wrote a schedule each week to labor and taught ATLs to do so as well. • Led the entire store through shift leader responsibilities weekly.

Chicago, Il

Helped build a strong Store Support Team by hiring excellent team members with passion and sense of urgency. • Helped create a positive work environment for all team members by having a floor presence and leading by example. • Mentored team members to learn and grow in the company by tackling new roles like the booth, OYP, and supervisor. • Worked with multiple team trainers on ways to effectively and efficiently train new team members. • Created a schedule that minimized lines with our heavy transaction count and stayed within a labor budget.• Perfected communication skills and problem solving skills by having difficult conversations with team members and finding quick solutions to team member concerns. • Led a group of a team members at the Holiday Table and created an organized systems for a smooth Holiday season. • Embraced my role as the Prime Ambassador and communicated all things Amazon to the team.

Chicago, Il

• Ran an efficient floor with a strong sense of urgency. • Solution focused and quick to problem solve with customer complaints and concerns. • Led by example and established meaningful relationships with customers and welcomed them back as friends.• Supported other WFM locations with store openings and closings. • Developed the new team trainer to create an action to accomplish all training needs. • Helped create regional training standard for the Store Support Team. • Worked shifts on other teams to continue my growth in WFM.

Chicago, Il

Chicago, Il

Cincinnati, Ohio, United States

• Established meaningful relationships with customers by creating connections and giving excellent customer service. • Diffused customer complaints and concerns by thinking on my feet and finding quick solutions. • Developed my communication and listening skills by having coaching moments with team members. • Led a team of well over 50 team members for a store that did over a million dollars a week in sales. • Trained new team members on all opening and closing responsibilities. • Learned how to use Kronos while writing the schedule for over a year

Master'S Degree, Social Work

Master'S Degree, Social Work

Bachelors, Psychology

Bachelor Of Arts (Ba), Psychology