Mary Beth Tocco Email & Phone Number

As Senior Technical Writer, I am writing user manuals and developing online help systems and training materials for ASCEND's portfolio of Cardiovascular products. In addition, I am creating training videos and working on the company's Intranet site as well as the customer and partner portal on ASCEND's external website.

Deland, Florida, United States

As the Communications & Promotions Manager, responsible for promoting concerts held at the School of Music through website updates, email blasts, informing local media and creating social media posts. Responsible for creating concert programs, advertisements, brochures, and other printed media. In addition:• Implemented an online ticketing system to replace the existing manual process, creating an opportunity to collect donations during the ticket sales process and to collect contact tracing information• Worked with a team to modernize the look of the website and remove outdated information

Website design and development for individuals and small businesses, to include design, contentcreation, photography, HTML implementation and maintenance. Digital photography services athorse shows, weddings and other events. Provided logo design as well as program/pamphlet design, development and production.

Wakefield, Rhode Island

As the Technical Documentation Manager, responsible for creating, writing, editing, and producing user manuals, online help systems and training materials to support the ChartWise software applications. In addition:• Organizes and maintains the online Learning Management System to include creating curriculums and courses and then managing the setup and registration of training students.• Maintains and runs monthly reports for our customers’ hospitals of their CDI program metrics using Microsoft’s PowerBI dashboard reporting application.• Provides design assistance to the Engineers to enhance the user interface’s appearance and usability.• Provides application training to new employees and provides training to customers as well as the ChartWise Training team when a major new feature is added to the application.• Creates and maintains the Physician Query Templates within the application and works with the Clinical team to continually improve the default set of Physician Queries that are offered to our customers.• Assists the Support team with application functionality and Physician Query-related customer issues.• Member/Coordinator of the Employee Success Team, which works to improve morale and employee satisfaction.• Assists the Quality Assurance/Test team with testing application functionality.• Works in an agile development environment, uses GIT/Visual Studio Code for source control, and Microsoft Azure DevOps and Teams for project collaboration and management.As the Training Manager, I was responsible for all training material development and delivery to nurses and doctors at customer sites and online webinars. Responsible for demos of the software at sales calls, trade shows, and conferences around the US, and also coordinated the ChartWise College Program, providing training to students wishing to get real-world experience using our software, and then supported them with any questions/issues that arose during the completion of their assignments.

Rhode Island

As the RIHA Board of Directors’ Media Committee Chairperson, responsible for creating andmaintaining the website, Facebook group page, and Twitter account to quickly disseminateaccurate information to a large number of members. Coordinated with vendors to produce highquality, complex programs for the annual banquet, annual championship horse show, and biannual rulebook for high-volume distribution. Maintained the associations’ masters for forms,logos, letterhead, vendor contracts, membership cards, and more. Maintained PayPal account tocollect membership fees and transfer the funds to the associations’ main bank account.

As a Board Member and the Project Manager/Event Planner for the state championship horseshow, managed a team of directors in a massive undertaking of coordinating vendors, hiring staff, securing a venue, securing all necessary event items (tent, tables & chairs, food, water, etc.),selling advertising, overseeing the production of the show’s program, as well as keeping members and qualifiers up-to-date through the website and social media. As the Treasurer for the organization, developed and managed the yearly budget, maintained the checkbook, and provided a detailed yearly financial summary to board members and our governing association. Also ran the board meetings, providing an agenda and meeting minutes, and following up on action items.

Westerly, Rhode Island

As a Sr. Technical Writer, responsible for producing User Guides, training materials and onlinehelp systems for cardiac imaging applications using Adobe FrameMaker and RoboHelp. Thisincludes developing the templates and documentation procedures for both the printeddocumentation and the online help system. In addition, responsible for working with developersand other subject matter experts as well as executing the applications for verification offunctionality. Responsible for training other writers on the use of the FrameMaker and RoboHelptemplates, as well as delivering training to customers.As Technical Training & Documentation Manager, responsible for developing training processesand organizing the work of that growing department while managing the documentationdepartment and continuing to develop user manuals and online help systems. Responsibilitiesinclude: creation of student registration and payment processes, training materials development,training delivery, course facilitation, development of a new technical infrastructure to support thedocumentation and training work, provided leadership and mentoring to new hires, andcoordinated and scheduled the contributions of others. Managed personnel activities of staff and tracked the progress of the work to ensure quality and timely delivery of the final product.As a Product Specialist, traveled to customer sites to train physicians and other hospital staff onhow to use the software. Aided in installation tasks and troubleshooting to launch the software to production. In addition, gave product demonstrations to customers at major cardiovascular trade shows.

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Warwick, Rhode Island

As Technical Publications Manager, managed a staff of five; established, evaluated anddocumented department policies and procedures; selected publishing tools, arranged training on these tools, and designed format standards; scheduling and workload balancing/risk management; conducted candidate searches; contributed to researching, writing, and updating user and system documentation, online help systems, technical papers, release notes, etc., as needed; maintained an internal Publications website.