Perform mortgage financial audits and executed audit adjustments on Good Faith Estimates (GFE) submitted by loan processors.Research property preservation, Attorney, Hazard Insurance and Property tax compliance on foreclosure loan claims Completed internal audits as a quality control team memberManage and Extract Audit Inventory via Excel SpreadsheetProvide Training to less experienced auditors

Oversaw and coordinated strategic business initiatives, Dodd Frank Act, bankcard statement standardization, large print and braille American with Disabilities Act (ADA) compliance. Represented business line in onboarding new clients of less than 1 million to over 10 million customers. A proven leader of high performing teams. Able to balance multiple projects and the demands of conflicting priorities, while simultaneously delivering strategic initiatives for multiple lines of business. Partnered with other business lines to support cross-functional initiatives. Supported new business acquisitions. • Co-directed end to end implementation of statement standardization resulting in an annual savings of $22 million. • Lead team responsible for quality assurance testing for all impacts to the department by utilizing Quality Center to track defects. Resulting in smooth implementation with little to no rework.• Assisted business partners in requirements for letter rewrite to comply with letter standardization. • Development and mentoring quality assurance and testing staff who executed over 10,000 scripts each month.• Developed Unit Testing and Production Validation Scripts resulting in standardized scripts that were adjusted based on each project. This eliminated 40 hours of work per project. • Offered process improvements regarding testing and validation to improve the overall accuracy of data.• Seven time Quality Excellence winner for going above and beyond during business needs or assigned projects.

Made major contributions to the statement department regarding process improvements, including but not limited to UAT testing, monthly Marketing testing and validation. • Lead insourcing effort from a third party vendor to bringing work in house.• Created process and procedures for the department, established guidelines and metrics for monitoring productivity, timeliness and accuracy.• Offered process enhancements over the years to improve the process and cut down on rework.

Monitored inbound / outbound telemarketing calls and inbound customer service calls for quality and accuracy. Completed quality assurance for dispute cases / payment investigations and paper correspondence. Coached, mentored, and provided feedback to representatives on customer communication to improve accuracy. Perform charge back on fraudulent charges on accounts to recover funds.

Charge backs on disputed charges via written correspondence. Managed GL for misapplied payments made at NYC branch banks.• Quality Excellence Gold Award Winner for digging into a General ledger that had over $7,000,000 million dollars of conditional credits and recovering all but $700,000 that had to be written off.

• Open Line of credit, trust, money market accounts for customers who had a banking relationship and credit card linked account.