I hold a Bachelor of Computing & Information Systems and over 25 years experience in the IT call centre industry specialising in call centre operations, service delivery, quality & people management and project implementation (specialising in consolidating operations and call centre relocation).I have led & facilitated various initiatives & organizational changes, including the management of off-shoring, out-sourcing/in-sourcing, workforce reduction programs, quality/productivity measurement, process improvement and customer experience and employee satisfaction programs.I am passionate about customer service & motivate staff through team development, clear performance objectives & recognition and believe that if you look after your people; they will look after your customers. I am a positive, results-driven manager who is passionate about leading and motivating direct & indirect teams to success & believe that my skill set can be translated into positive business results in any industry.