Mary Brickley Email & Phone Number

Austin, Texas, United States

·Review account & coordinate new home solar activations. ·Coordinate technician site visits to install, repair & activate their solar system. ·Incoming Customer service calls, review concerns while seeking solutions to their issues or the correct department to address the issue. ·Update customer accounts as needed.·Review & explain the Solar activation process and timeline. ·Troubleshoot customer activation issues as they arise. ·Software including Salesforce Lightening, ProFleet, MS Word, Excel and Outlook.·Assisted Escalations team with cases for resolution of various issues until bankruptcy no longer allowed hiring techs to fix issues. ·Assisted with the Cavalry Team which was to assist with Accounts Receivables. Collected over $500,000 in receivables in less than 2 months and received a "Bright Spot" award for going above and beyond to help a customer resolve a repair issue.

Austin, Texas Metropolitan Area

·Acting manager in absence of a Branch Manager. ·Oversee candidate selection, training & mentoring for client satisfaction.·Manage & direct office staff & part-time employees. ·Created & increased revenue by 100% fulfillment of client job requests.·Client communications and relations.·Full-cycle Recruiting, training & onboard new employees.·Manage database of employees, initial on-boarding, updates, etc.·Coordinate multiple schedules for client requirements.·Plan and Coordinate 50 to 100 temporary assignments per week.

Iowa & Texas

·Consultant to owner of Webb Boys Farm to prepare for retirement.·Organize records: payables, receivables, assets, etc. ·Research & recommend product futures, best practices, inventory control, etc.·Investigate financial options, advise owner, & prepare applications.·Primary point of contact for bank, legal, and auction issues. ·Assist with liquidation of farm assets upon owner retirement.

Austin, Tx

• Executive support for President & CEO, CFO, & HR Director.• Process employee reviews, policy updates, payroll changes, FMLA & more. • Create & distribute confidential documents. Domestic travel planning.• Prepare Board of Director documents.• Establish employee committee to boost morale and charity events.

Austin, Tx

• Executive support for Sr. V.P. of global operations and local staff.• General administrative duties: email, visitors, communications, equipment, etc.• Manage budget for facility and special events• Point of contact for landlord and all vendors.• Administer global travel, passport applications, itineraries, and expense reports. • New-hire on-boarding, go-to person for employee questions.• Create & process confidential materials: human resources, bonus, and legal documents.• Manage employee committee for events, charity fundraisers and morale boosters. • Spearheaded relocation of regional office on time and under budget by $40k.

Bachelor Of Science - Bs, Business Administration And Management, General, 3.85

Activities and Societies: Graduated Magna Cum Laude, Dean's List, Golden Key Honor Society, SHRMBA with emphasis on Human Resources

Associate’S Degree, Business Administration And Management, Entrepreneurship, 3.87

Graduated Summa Cum Laude