• Provide technical support for over 100 systems including troubleshooting hardware and software issues, as well as repairing end-user network connectivity concerns• Perform all routine systems software and hardware maintenance on Windows 11 machines • Evaluate, recommend and install the office network printers as well as individual printers. • Ensure all system configurations meet Department of Defense security requirements.• Serve as middleman between DPW and the Network Enterprise Center. • Serve as a technical advisor for questions concerning system hardware and software.

•Perform tasks related to the implementation, administration, and support of MS Windows (Win) OS, including installation, software distribution, and implementation on client systems supported by the NEC.•Provide support for the MS Outlook e-mail users.•Provide troubleshooting support for software and hardware.•Add/remove computers from Active Directory and MECM•Remote into computers to install needed or requested software, change system name, map printers, and troubleshoot and solve user problems

• Supervise and perform cyber systems operations and execute associated information systems support programs, both at home base and at deployed locations• Standardizing user privileges and system settings using automated deployment tools such as group policy objects (GPO) system management server• Implementing security fixes, operating system patches, and antivirus software

• Backup and restore user data and settings, as necessary.• Configure anti-malware programs as appropriate and remediate malware infections.• Configure, modify, and fix issues and requests related to e-mail configuration and network configuration on various devices.• Deploy, customize, move, diagnose, maintain, fix, and resolve end user technologies including but not limited to printers, monitors, computers, tablets, phones, fax machines, cameras, video conferencing, speakers, keyboards, and mice.• Install, configure, and troubleshoot VoIP telephone handsets and user accounts.• Install software and test applications to ensure proper operation; configure hardware and software to ensure network access; troubleshoot, diagnose, and resolve operating system malfunctions.• Perform tasks related to the creation, modification, and deletion of user accounts and Exchange mailboxes.• Respond to inquiries and provide technical information concerning related standards, requirements, practices, and procedures.• Operate a variety of office equipment, including but not limited to a computer and assigned software applications.

• Answering the phone and directing the calls to the appropriate individual• Directing visitors to the office to secretaries, deans, or other floors• Scanning, printing, and copying documents• Assisting associate deans or secretaries with various duties• Sorting and sending mail