Responsible for managing the showroom solo, managing in store inquiries, answering phones, responding to clients e-mails and text messages, scheduling leads for the sales team in home consultation. Using CRM software to maintain client information, schedule appointments and processing payments. Responsible for ensuring prompt responses to all requests, receiving outside vendors deliveries, connecting with guests, establish, build and maintain relationships with potential and current clients, as well as customers who may be interested in future window treatments. Maintain enthusiasm that doesn’t turn off through out the day when answering phone and conversing with clients. Report defect issues to appropriate parties.

Greeting customers with a friendly professional disposition. Receiving and transferring incoming calls, scheduling appointments for repairs, answering customers and insurance companies questions on statuses of vehicle. Accepting deliveries and ensuring office and a select list of shop supplies are ordered. Corresponding with insurance companies to obtain approval for parts cost and supplements.Corresponding with vendors to obtain cost of parts to complete repair estimation within the Audatex system, for submittal to insurance companies and customers.Assisting with pick up of parts, vehicles and customers, keeping areas clean.

• Initiate and coordinate the method for medical record retrieval process.• Maintain professional contact with third party vendor (MediConnect) via email and database notes on record status from providers to meet deadlines.• Answered and responded to calls from claimants in efforts to resolve defects, address concerns in effort to move claim forward.• Input and update data accordingly, scanning incoming documents into database filing system.• In effort to obtain Medical Records of facilities that closed or moved, contacted firm, claimants and the medical state board.• Verified all supporting legal forms signature, date and notary stamp for validation of documents.• Scheduled conference rooms for meetings, directing outside vendors and visitors, distribution of badges, maintaining and filing sign in log.• Delivery of incoming mail and packages, created a welcoming, clean and approachable office environment, ensuring office security protocol.

• Data Entry of intake package information provided by claimants into computer designated database.• Reviewed and analyzed submitted documentation for BP Oil Spill for claims eligibility or zone denial.• Review of claims and associated documents in accordance with the specifications of the settlement agreement.• Provide timely and accurate customer service support, both internally and externally, regarding the status of claims, issues, and concerns.• Comprehensive understanding of the laws and guidelines concerning medical Injury claims.• Exceeded performance goals established by management in the areas of quality, efficiency and accuracy.• Established a clear desk policy in the workplace to protect all sensitive and confidential materials.• Redacted obsolete information and quality control over 300 outgoing correspondence daily in effort to cure claim defect.

• Daily workflow reports reconciliation, performed security event monitoring of global employees accounts within the North American organization. • Notification of missing required reports and documentation to management as necessary. • Created and made available weekly metric statistics of reviewed and escalated audit logs to manager. • Created and documented trouble tickets for missing logs and system issues.• Training and Mentoring of new hires. • Ensured ISA (information security administration) activity supporting documentation complied with the company security policies in an effort to pass all audit reviews with a satisfactory rating of 98 to 100%.• Updated Process Control Manuals (PCM) procedures to ensure integrity of validation process.