Mary Osorio Email and Phone Number
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Passion for digital user experience, the hospitality industry, and customer-centric work. Vast product and project management expertise with 10+ years’ experience leading cross-functional teams to success during high profile launches against tight deadlines.
Wyndham Hotels & Resorts
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Senior Director, Salesforce Digital ExperienceWyndham Hotels & Resorts Dec 2022 - PresentParsippany, Nj, UsSit at the intersection of Wyndham’s owner-facing business and technology teams to deliver Salesforce digital products and franchisee experiences supporting B2B operations. Owner of the Wyndham Community strategic roadmap, working closely with key leaders across the organization to appropriately prioritize enhancements to align with customer’s needs.
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Senior Director, Operations Solutions & EngagementWyndham Hotels & Resorts Jun 2019 - Dec 2022Parsippany, Nj, UsDrive franchisee engagement across digital products by streamlining current systems, content, and processes. Led user experience/design of a new franchisee digital portal, Wyndham Community, alongside implementation partner. Digital product owner of global Brand Standards Portal (over 60 websites across 20 brands and five regions), partnering with technology team to drive system enhancements and key bug fixes. Strategy lead for brand standards, sourcing marketing and operational communications. Managed three direct reports. Promoted in 2021 to Sr. Director from Director.
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Director, Digital Marketing & Production - Wyndham RewardsWyndham Hotels & Resorts Apr 2016 - Jun 2019Parsippany, Nj, UsPromoted twice over two years due to leadership demonstrated during digital transformation of 15 brand websites and WyndhamRewards.com. Digital account lead for the loyalty team for all web and email needs,including new partnership integration and support of program enhancements. Product management lead for digital loyalty partnership launches (Shop & Earn, Tours & Activities, DoorDash). Worked alongside creative team to bring all loyalty program initiatives to life across nine global site variants. Managed small team of content producers.
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Loyalty Program Operations ManagerWyndham Hotels & Resorts May 2014 - Apr 2016Parsippany, Nj, UsManagement of training programs, property engagement initiatives, development and roll out of internal and external communications, and management of program rule changes and updates. I was also responsible for assisting in the timely resolution of brand operations and franchisee issues with respect to the loyalty program. Supported a largescale program value proposition change from an operational standpoint that moved the program from #7 to #1 as ranked by U.S. News & World Report.
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Marketing Associate - Days InnWyndham Hotels & Resorts Aug 2012 - May 2014Parsippany, Nj, UsDeveloped annual strategic brand marketing plans, including conducting an in-depth brand business analysis from which findings and suggestions were reported to executive leadership. Managed creative agency, providing guidance on brand programs, promotions, and campaigns. Regularly contributed to various inter-departmental efforts including supporting Wyndham Rewards promotions, online retailing, legal reviews, new property openings, and operational property efforts. From a financial standpoint, I was responsible for preparing the marketing budget, monthly re-forecasting, and general invoice management.
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Assistant Account ExecutiveOgilvy Commonhealth Worldwide Jan 2012 - Aug 2012New York, Ny, UsAccount management and development of various marketing efforts in preparation for multiple indication launches of Janssen’s XARELTO, the agency’s largest brand. -
Account CoordinatorOgilvy Commonhealth Worldwide Jan 2011 - Jan 2012New York, Ny, UsHandled traffic (project management) needs on the large-scale launch of XARELTO for multiple indications. Responsible for ensuring smooth workflow throughout the agency by effectively managing multiple cross-discipline projects and serving as a liaison between account services, production, editorial, studio, and the creative teams.
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Intern To Hire - Junior Account ExecutiveMaximum Exposure Public Relations Sep 2008 - May 2009Pitched clients’ products in the areas of fashion, home decor, technology, fitness and health to editors of major publications, researched publications for potential client product placements, created and maintained all media lists and managed database of samples being sent to editors.
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Night Show InternNassau Broadcasting May 2006 - Aug 2006Princeton, Nj, UsAssisted with promotion and execution of many events for the 94.5 WPST Totally Interactive Night Show, including four state-wide car shows. Operated telecommunications switchboard to manage contests and nightly calls.
Mary Osorio Skills
Mary Osorio Education Details
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Fairleigh Dickinson UniversitySaturday Mba Program -
Ramapo College Of New JerseyBusiness Communication
Frequently Asked Questions about Mary Osorio
What company does Mary Osorio work for?
Mary Osorio works for Wyndham Hotels & Resorts
What is Mary Osorio's role at the current company?
Mary Osorio's current role is Sr. Director, Salesforce Digital Experience at Wyndham Hotels & Resorts.
What is Mary Osorio's email address?
Mary Osorio's email address is ma****@****ham.com
What is Mary Osorio's direct phone number?
Mary Osorio's direct phone number is (973) 753*****
What schools did Mary Osorio attend?
Mary Osorio attended Fairleigh Dickinson University, Ramapo College Of New Jersey.
What skills is Mary Osorio known for?
Mary Osorio has skills like Outlook, Word, Photoshop, Social Media, Public Relations, Media Relations, Powerpoint, Account Management, Event Management, Excel, Advertising, Editing.
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