Mary Cloud Email & Phone Number

Shawnee, KS, US

United States

Research, develop and design strategies to drive innovation, improve process efficacy, resource productivity, quality, accuracy and customer service within the Claims department.

Farmers National Glass & Tow Operation In Kansas City

*Partner with the Farmers agency force to promote utilization of our programs and expand partnership with our department.*Monitor and manage customer experience for our national operation, including: NPS comments related to our department and vendor results. *Promote and lead projects that impact efficiency and customer experience within Glass and Roadside.

Kansas City, Missouri Area

*Compliance Support lead for the Farmers Claims Shared Services team. *Work with the line of business in developing controls, improvement plans and procedures to ensure compliance resulting in change in behavior and processes.*Participate and collaborate with project teams to ensure business and regulatory compliance. *Conduct compliance audits, based on.

Olathe, KS

*Supervise the daily activities for the HR Transaction Center.*Create and recommend strategies to management to improve the effectiveness of the Transaction Center.*Communicate procedures and information to all HR management as needed. Consults with business management on related issues to improve Transaction Center operation. *Actively supports management.

Olathe, KS

*Lead and developed Quality Team in Kansas City, Oklahoma City and Grand Rapids *Review data and trends to assist with line of business improvement, effectively communicate results to site leads and business directors to implement quality changes*Worked with the line of business to create a new auditing tool to meet their business needs*Ensure auditing.

Olathe, Kansas

*A leader for the mentoring program for the coverage department *Supervised teams and provided guidance to ensure business and compliance objectives were met*Develop new claim representatives as they complete the training program and existing claim representatives for the next position on their career path

Olathe, KS

Provided technical advice and assistance to other departments and agents for coverage interpretation andunderwriting risk acceptability.Responded to complaints from policyholders, agents, and state insurance departments. Consults with claims and marketing representatives about underwriting decisions and practices.

Planned the operational (short term) logistics of training delivery.Responsible for oversight of trainees for duration of training sessions.Interact with claims management to coordinate training schedule.Assist as a Subject Matter Expert for Coverage and Auto Claims programs as needed.Conducted evaluations to analyze training activities, outcomes and make.

Conducted office investigation on assigned cases, confirmed coverage, determined responsibility and established damages,