Oversee scheduling, A/R, A/P FieldEdge CRM and Quickbooks. Handle HR duties and process weekly payroll. Responsible for all activities of office. Identify areas of opportunity for process improvement and increased efficiency. Determine course of action for projects and implementionWork with subcontractors and suppliers. Responsible for all customer communications.

Process consolidation loan applications, ensuring complete and accurate reporting to the Dept. of Education. Supervise 6 processors and manage the day to day activities for a government based loan program. Monitor and submit annual recertification on all clients, monitor revolving maintenance accounts for proper monthly billing. Manage account assignments for each processor and audit pipelines to ensure a balanced work load, monitor production completion times. Manage all bad debt collections and customer retention of the client base. Perform daily collection activities including mass mail and texts. Identify process improvement areas in the work flow and implement strategic solutions. Developed and implemented production goals and reporting. Call monitoring for FTC compliance.Loan Consultant/Inside SalesAnalyzed and consolidated clients student loans utilizing strict guidelines of the U.S. Dept. of EducationCounsel and advised individuals on their repayment options and potential forgiveness programsWork with delinquent client loans on a rehabilitation program to return loans back into a current status.Consistent Top Producer

Counsel financially distressed individuals with delinquent unsecured debtOvercome financial and credit objections while presenting product within federally issuedcompliance standards

Handled all administrative and bookkeeping for a fast paced retail maintenance service companyImplemented accounting practices, utilizing QuickBooks ProResponsible for all estimates, invoicing, collections, accounts receivable, accounts payable, petty cash, inventory, payroll, 1099 and W-2 reporting, quarterly and year end taxes.Prepared and bid annual contracts for large clientsResponsible for logistics and scheduling monthly site visits for 200+ stores in DFW and East TexasCoordinated all sub contractors, suppliers, and supply delivery to job site Performed weekly conference calls to provide client status updates, completed visits, purchase order requests and necessary communication on larger projectsPrepared job cost estimates for labor and supplies on large jobsPrepared weekly payroll for sub-contractors and employees.Approved cash draws on an as needed basisCreated website and all designed marketing material for companyClient base included all Office Depot stores in DFW and NE Texas (monthly maintenance contract for 130 stores) Academy Sports, Best Buy, American Eagle, First responder team for Home Depot after Hurricane Katrina. Various other big box and retail chain stores “as needed” maintenance service agreements.

Responsible for daily operations and staffing of 600 seat call center. Manage and develop 5Senior Managers and 20 SupervisorsTop producing site in all performance metrics (AHT, TT, schedule compliance, etc.)Implemented performance based shift bidsInteracted closely with Central Operations on service levels and queue managementbetween 5 sites and multiple product queueDeveloped and implemented verbatim sales scripts with marketing and legal department

Responsible for daily operations of 300 seat call center. Manage and develop 5-10Supervisors and 75-150 agentsInteracted with Command Center on queue management between multiple service queuesImplemented and managed Customer Satisfaction/Quality Control Team

Started as a customer service representative and then transferred to credit and collectionsAchieved various progressive positions over 8 year employment