Mary Compton Email & Phone Number

Until July 2021, I worked in the Corporate Sector for BT where I was responsible for a number of strategic change and transformation programmes for HR Services. I am now semi retired and spend my time working in a voluntary capacity. My voluntary roles allow me to use my business skills and experience to support organisations that do not have or cannot.

London, England, United Kingdom

Lead for Change and Service Delivery for the HR Group Transformation Programme. Leading the successful deployment and adoption activity to ensure successful delivery with benefit realisation against the agreed budget. Programmes included outsourcing, off-shoring and right shoring services to create the right blend of business models.Lead for complimentary.

Design and deployment of a first line leader evaluation programme to ensure the right leaders were in the right post with the right skills.Delivery of an evaluation portal to record and monitor 220 first line leaders through their six month journey which also provided results, reporting and development outcomes.Delivery of a second line leader programme.

Development and launch of Customer First Inspire and Engage events in collaboration with Blue Sky reaching 600 BT Academy and Line of Business employees.Delivery of a Customer First paper looking at how we invest in people across the organisation. Introduction of Gamification tools to motivate and engage employees to deliver a better customer.

Ownership of the ‘people and location strategy’ across on a major BPO opportunity. Responsibility for mobilisation, transition and transformation planning aligned to skill development, culture and architecture requirements. Project lead on the ‘people’ work stream in conjunction with co-opted parties.Internal and external vendor/ partner engagement.

UK

Responsibility for driving and shaping the GS cash collections and debt management strategy.Making strategic changes required to move from a predominately UKGS collections organisation to a global collections organisation that delivers best in class cash collections across the various lines of business. Shape the strategy to drive strategic activities.

Responsible for Partnering Transformation Programmes across Global Partner a division within BT Global Services.Execution of the strategy and transformation activity to grow the organisation from £400m – £1 billion by 2010.Development of best practise, skills enhancement and performance management.Delivery of external Partner programmes e.g. Partner Vision.

Responsibility for customer segmentation strategy.Ownership of customer satisfaction programmes and targets.Execution and delivery of employee satisfaction programmes.Leadership of customer outsourcing programme ‘180’.

Responsible for forging new, profitable collaborative revenue streams with directs sales.Design and execution of the first account management outsourcing programme to Partners.Owner of the channels first Solution Partner programme.Delivery of the first collaborative programmes including the first directed business activity.

• Support and deliver via partners, new, profitable collaborative sales programmes with BT’s Direct Sales Channels.
• Develop Sales and Marketing plans to drive new incremental business.
• Manage Collaborative Business opportunities between BT Indirect Channels and Major Business ensuring that both individual & team targets are met.
• Partner recruitment and engagement for bespoke collaborative programmes.

Responsibility for taking a strategic view on all resource available in the region to ensure correct customer treatment and satisfaction. Design of strategic campaigns to ensure delivery of the right proposition to the right market place to stimulate revenue growth.Responsibility for on going sector skills development programmes to enhance expertise and.