Project Manager

EXPERIENCED PROJECT IMPLEMENTATION MANAGER ¦ BUSINESS ANALYST ¦ PROCESS MANAGER ¦ OPERATIONS MANAGER ¦ BUSINESS CONTINUITY AND DISASTER RECOVERY SPECIALIST

Business Travel Management ConsultantResponsibilities: Review all business travel processes with recommendations for best practice.• Investigate preferred options for all core booking systems – Central Reservations Systems, low Cost Carriers, hotels, car hire, rail• Review Corporate Traveller Profile management• Review options for staff reward/incentive options• Compile content for business travel website including website layout and design• Compile content for… Show more Business Travel Management ConsultantResponsibilities: Review all business travel processes with recommendations for best practice.• Investigate preferred options for all core booking systems – Central Reservations Systems, low Cost Carriers, hotels, car hire, rail• Review Corporate Traveller Profile management• Review options for staff reward/incentive options• Compile content for business travel website including website layout and design• Compile content for business travel brochure including design• Review Management Information Data • Review internal and external communication methods Show less

Change management: Management and implementation into CWT global network including the restructure of the front line teamsLeadership in planning, monitoring, crisis management, problem solving, process and people management including training to ensure retention of existing client base of 97% and smooth implementation of new business into the team. Under my management Carlson Wagonlit Travel did not lose any business due to service issues.

Carlson Wagonlit Travel is a global leader specialising in business travel management with offices in over 150 countries, approximately 19,000 employees with US$24.3 billion sales in 2010.Director Traveller & Transaction Services (TTS Operations) Ireland Functional reporting to the Senior Director TTS UK.Responsibilities: • Formulate and agree the budget for the Ireland operation • Ensure profitability as part of the Ireland Management team• Minimise cost per… Show more Carlson Wagonlit Travel is a global leader specialising in business travel management with offices in over 150 countries, approximately 19,000 employees with US$24.3 billion sales in 2010.Director Traveller & Transaction Services (TTS Operations) Ireland Functional reporting to the Senior Director TTS UK.Responsibilities: • Formulate and agree the budget for the Ireland operation • Ensure profitability as part of the Ireland Management team• Minimise cost per transaction • Integrate CWT IE into CWT UK network and systems• Manage all aspects of front line teams including training and development • Plan front line objectives , KPI’s, SLA’s and targets• Ensure Ireland complies with Global standards in processes and objectives in operations• Performance appraisals • Maintain and promote excellent and consistent service levels and client retention levels• Attend customer review meetings• Monitor, review and achieve EMEA country objectives• Produce monthly team transaction reports• Monitor productivity levels • Liaise with head office and branches in UK, Sales and programme management IE• Relationship Management with key suppliers Show less

2007 - 2009 IT Director Directorship to Executive Travel Group in 2007 Responsibilities:Formulation of business strategy and budgets.Control ICT costsResponsibility for ICT budget Negotiate telephony and data line costsResponsibility for maintaining all ICT systems and processes.Evaluate system processes Negotiate GDS short term contract in conjunction with Managing Director CWT Ireland

Reporting to the Chief ExecutiveResponsibilities:Maintain all Information Communication Technology (ICT) systems and processes.Work with Operations, Sales and Finance on system requirementsEvaluate system performance Formulate ICT budget and ensure cost control Source IT support and hardware suppliersEnsure competitive telephony ratesInstall and maintain workstations and applicationsManage core system and application supplier relationshipNegotiate… Show more Reporting to the Chief ExecutiveResponsibilities:Maintain all Information Communication Technology (ICT) systems and processes.Work with Operations, Sales and Finance on system requirementsEvaluate system performance Formulate ICT budget and ensure cost control Source IT support and hardware suppliersEnsure competitive telephony ratesInstall and maintain workstations and applicationsManage core system and application supplier relationshipNegotiate supplier contracts in conjunction Show less

Responsibilities:• Implement new back office system• Develop Retail travel database• Data entry clerk• Receipts allocation • Bank reconciliation• Customer enquiries

• Receptionist• Show room assistant• Order/Invoice clerk