• Manage daily schedule, take customer orders, phones, filing, collections, file preliens, Accounts Payable / Receivable- Invoicing daily for all internal and external customers. Enter invoices to be paid

Currently working with the Exchange team- coordinating support for post migration issues on accounts being migrated to Outlook 365, reporting statistics, first point of contact for escalations. Managing ticket queue and working closely with managers and Service Delivery Manager with communications to the customer. Level 3 -Information Management Specialist 9/2013 to 4/2015Create, maintain, troubleshoot GPO's, create windows images for Fixed Function Terminals, Create autologin accounts, Root cause analysis on enterprise or business segment issues, maintain documentation, coordinate support with Level 2, on call support.Remote Resolution Analyst-Level 2 support- 1/2008-9/2013Software / Hardware support for all of Disney and its affiliates via phone and remote tools.Help Desk analyst - 7/2008- 1/2010

Supported all SVO properties with first level computer support. Ran daily statistics, monitored workflow, assisted in implementing ITIL practices.