• Involving customers in design and delivery of housing services to deliver on customer needs and service improvements• Delivery of community events and activities• Policy Review and recommendations* communication including updating website and co-design of surveys and consultation tools*Contributing to development of strategy and local offer• Community development e.g. working with residents partner organisations to support local area regeneration

Wiltshire Council, 2006- 2019 – 13 yrs, 6 roles to £42k Voluntary Redundancy February 2019Community Planner | Community Area Manager, Warminster | Area Boards Team Leader | Community Area Manager, Tidworth, Community Area Manager, Trowbridge, Community Engagement Manager, TrowbridgeOverview• Working with politicians, key public service partners, local partnerships and residents to improve local decision- making and participation/engagement of local people Supported delivery of one council for Wiltshire and setting up of local area boards involving a range of partner organisations• Delivery of community events, conferences and workshops. Establishment of Trowbridge Men’s Shed, Trowbridge Saturday Social club for vulnerable/isolated older people, Trowbridge Carers Survey and Child Wellbeing Working Group.• Development and management of Trowbridge community conferences, to set local community priorities in response to Joint Strategic Needs Assessment• Management of community grants scheme and annual area board budget of over £120k.• Developed bids and secured funding of over for flagship projects such as Community Speed watch, and Wiltshire Voices.• Managed southern area boards team of six officers plus administration personnel

Project managed Black and Minority Ethnic Housing Needs Study for Bristol, managed project budget, developed project governance and reporting mechanisms, secured buy- in of key community groups and housing partners. Housing policy and strategy developmentRace Equality in Housing training for partner housing organisations

Developed resident participation policy and strategy, recruited trained and supervised community development team and tenant volunteers, managed community development budget, set up and supported tenants’ and residents’ associations, produced promotional materials including annual reports and newsletters, delivered presentations at housing conferences and community events, operated in housing consultancy role.

Supporting young homeless people with complex needs including drug and alcohol misuse, mental health difficulties, eating disorders, domestic violence, self harm. Work included tenancy management, rent collection, personal support and counselling, assistance to access employment and benefits, property management and maintenance, managing neighbour disputes and evictions, resettlement support.

Assessment and care management of clients with enduring mental health problems in both hospital and community settings. Supporting individuals into employment and training, support to families, inter-agency partnership working.

Support to homeless men in 105 bed night shelter including personal support, addiction support, support to access benefits, resettlement. Included hostel management, health and safety and inter-agency liaison. Recruitment, induction and training of volunteers, development of volunteer handbook, presentations to outside bodies.