Mary D. Email and Phone Number

-Deliver end-user training on bioMérieux middleware and connected systems.-Provide on-site and remote technical assistance for internal customers (Sales, Service, Support).-Diagnose and troubleshoot connectivity issues; train new hires on troubleshooting and installation.-Coordinate external and internal IT resources for successful middleware project implementation.-Support installation and networking of middleware solutions at customer facilities.-Connect middleware to… Show more -Deliver end-user training on bioMérieux middleware and connected systems.-Provide on-site and remote technical assistance for internal customers (Sales, Service, Support).-Diagnose and troubleshoot connectivity issues; train new hires on troubleshooting and installation.-Coordinate external and internal IT resources for successful middleware project implementation.-Support installation and networking of middleware solutions at customer facilities.-Connect middleware to Laboratory Information Systems (LIS) by coordinating internal/external resources.-Install and train customers on Lab IT, middleware, and data management solutions.-Diagnose and repair system malfunctions using remote and onsite tools.-Respond promptly to Lab IT service requests; ensure timely fulfillment.-Investigate and resolve system problems, recommending corrective actions.-Maintain customer relationships to prevent dissatisfaction and offer support on available bioMérieux solutions.-Contribute to revenue generation by promoting value-added services.-Support Lab IT projects by tracking milestones and documenting progress in project management software.-Complete service reports, quality checklists, and other required departmental forms.-Document recurring system failures and suggest improvements.-Ensure accurate and timely CRM documentation. Show less

Performed all duties as an ASCP certified Histology Technologist - Experienced with tissue processing equipment maintenance and troubleshooting under processed or over processed tissues.-Experienced with embedding tissues from various sources and proper embedding techniques.-Experienced with Microtomy of various tissues types including Bone Marrow, Dermatology, Bone, autopsy, breast, GI, prostate, lung, FNA, brain, Non-Gyn, gall bladder, vas deferens, nails, liver… Show more Performed all duties as an ASCP certified Histology Technologist - Experienced with tissue processing equipment maintenance and troubleshooting under processed or over processed tissues.-Experienced with embedding tissues from various sources and proper embedding techniques.-Experienced with Microtomy of various tissues types including Bone Marrow, Dermatology, Bone, autopsy, breast, GI, prostate, lung, FNA, brain, Non-Gyn, gall bladder, vas deferens, nails, liver, etc.-Performed manual and automatic special staining involving Microorganisms(fungi/bacterial), connective tissues, monosaccharides/polysaccharides, amyloid, reticular fibers, mast cells, metals, neurological, enzymes, etc.-Immunohistochemistry staining of tissue samples.-Hand-drawn the medical illustration of a prostate dissection, specific for the grossing protocol of the company SOP; which was published in the company SOP with approval from the EAP medical director and manager. Show less

-Served as a volunteer in response to the Covid-19 pandemic, specializing in pre-analytic and post-analytic operations for the Molecular Infectious Disease department. - Provided training and delegation of duties for lab associates and lab aides. -Provided training in LIS operations for medical technologist/technician trainees.-Accessioned, created worksheets/plate maps, and resolved problem cases for tests related to viral detection and viral load.-Assisted project managers… Show more -Served as a volunteer in response to the Covid-19 pandemic, specializing in pre-analytic and post-analytic operations for the Molecular Infectious Disease department. - Provided training and delegation of duties for lab associates and lab aides. -Provided training in LIS operations for medical technologist/technician trainees.-Accessioned, created worksheets/plate maps, and resolved problem cases for tests related to viral detection and viral load.-Assisted project managers with process improvement.-Assisted supervisors with tracking expedited and repeat cases. Show less

-Accessioned FFPE tissue blocks for diagnostic testing in Anatomic Pathology, Histology, Molecular Oncology, Cytogenetics, and Microbiology.-Handled complex problem resolutions and client concerns, including direct communication with clients for clarification via email and phone. -Served as the primary trainer of new lab associates.-Assisted with the creation of the Anatomic Pathology accessioning SOP and created training documents.-Very experienced with the navigation of LIS… Show more -Accessioned FFPE tissue blocks for diagnostic testing in Anatomic Pathology, Histology, Molecular Oncology, Cytogenetics, and Microbiology.-Handled complex problem resolutions and client concerns, including direct communication with clients for clarification via email and phone. -Served as the primary trainer of new lab associates.-Assisted with the creation of the Anatomic Pathology accessioning SOP and created training documents.-Very experienced with the navigation of LIS regarding to inquiries, edits, reporting, and specimens tracking.-Assisted management , IT, and database administrators with LIS and Database testing. Show less

-Managed a team of 15 to 20 Specimen Technicians.-Served the role as acting Supervisor on weekends.-Coordinated schedules and seating arrangements for weekend shift staff.-Reported productivity metrics to senior management on weekends.-Handled NOF(Not On File) and problem resolution, including contacting client to resolve issues.-Assisted management with tracking down bugs in LIS applications.

-Accessioned Esoteric Anatomic Pathology cases for Bone Marrow consultations, Molecular Oncology, Cytogenetics, and Flow Cytometry.-Assisted group leads with TIQ(Test In Question) related inquiry from Specimen Technician I and II.-Specialist in handling priority clients.-Achieved highest hourly accessions of over 400 cases in 1 hour.

-Served as a mentor for Specimen Technician trainees.-Accessioned Priority clients with complex and specific guidelines.-Maintained an average accessioning record of over 150 requests per hour.

-Served as a mentor for new Specimen Technician trainees.-Achieved an average accessioning record of over 100 requests per hour.

• Completed AIT training as Human Intelligence Collector, demonstrating proficiency in intelligence gathering techniques.• Achieved Honor graduate status with a 300 APFT score, showcasing dedication and physical fitness in the role.