Mary E Getty Email & Phone Number

Bedford, Ma, Us

In my role as Executive Director Quality Control - Chemistry at Anika Therapeutics, I spearheaded a pivotal project to revamp quality assurance processes. By analyzing current practices, identifying areas for improvement, and implementing new technologies, I successfully enhanced efficiency and accuracy in the test lab. This initiative resulted in substantial cost savings and elevated quality assurance standards within the company.

Bedford, Ma, Us

Recruited to drive critical business and digital transformations across four entities, leveraging data-driven decision-making and operational excellence. Consistently chosen to lead high-stakes, first-time projects, including a top 2024 strategic priority. Delivered results through process optimization and training, reducing headcount while exceeding objectives.☑ Led Anika’s top 2024 strategic initiative, transforming the quality assurance test lab to enhance efficiency, accuracy, and compliance, pivotal to future growth and CEO-mandated success.☑ Mitigated inventory losses while improving management and strengthening compliance through a shift to electronic inventory management. Co-led the vision and development of an enhanced enterprise inventory and pricing tool, which eliminated the need for an 18-month rollout and saved substantial time.▪️ Influenced buy-in of CEO and CFO to transform inventory tool by demonstrating the existing system and championing expansion and upgrade with the added benefit of simplified implementation, 1-day training, and cost savings.▪️ Engaged distributors and customers in the cross-functional initiative, restructured processes, moved to digital order forms for both business units, enabled daily entry and matching, and accelerated revenue cycle.▪️ Garnered recognition by the CEO in a town hall for project excellence at project completion. ☑ Streamlined the customer and distributor experience and lowered headcount by driving alignment of all back-office practices and building a unified ‘One Anika’ customer service organization collaborating with IT, reconfigured business partner (SAP) parameters to align with business mode, data delivery, and pricing metrics. ☑ Powered data quality, visibility, and real-time data-driven decisions by establishing the customer service data strategy for SAP Analytics Cloud. Partnered with IT to shape and implement strategy, guiding principles, framework, and roadmap.

Danvers, Ma, Us

Managed large team across 24x7 operations and empowered excellence through technical and process improvements. ☑ Led the customer service initiatives to support the global commercial team, transitioning the approach from reactive and bureaucratic to proactive and facilitating the adoption of smart automation.☑ Decreased customer support volume for common matters and enhanced the customer experience by designing a Quick Start Guide for commercial team. ☑ Developed and proposed a comprehensive data governance plan, including strategy, structure, framework, and training, currently initiating an introductory rollout.

Danvers, Ma, Us

Hired to direct system and process improvement efforts. Supporting 350-person commercial team and 25 Regional Directors and empowered achievement of revenue targets. Set and monitored adherence to internal controls and policies; oversaw SOX compliance.☑ Slashed time per order by 80%, accommodated high volume without increasing workforce size, and enabled real-time decisions by helping a transition from 100% paper purchase orders and invoicing to 92% digital. ▪️ Orchestrated deployment of GHX (EDI) and S4 Hana on time; no escalations. ▪️ Led a full data clean-up for S4 Hana, managed stakeholder expectations, championed adoption among reluctant teams, and provided user training.☑ Streamlined operations and increased productivity by enabling the efficient use of Service Now.☑ Enabled real-time self-service solutions by automating the sales quote process and launching a customer service Intranet page.

Lübeck, Schleswig-Holstein, De

Promoted the revival and delivery of the patient monitoring product portfolio. Overdelivered, heading the most successful release in the portfolio. Headed change management across organization of 180+ cross-functional people. Key member of corporate R&D leadership team; coordinated companywide to revamp processes/practices via systems thinking.☑ Transitioned focus of resources from sustaining projects to customer-focused innovation by stabilizing legacy physiologic monitoring lines. Directed delivery of multiple major and minor software and hardware releases.☑ Accelerated build cycles from 2 hours to 30 minutes by upgrading tools, infrastructure, and training.☑ Garnered CEO’s Innovation of the Year Award for project rescue, beating out 1,500 award nominations.

Lübeck, Schleswig-Holstein, De

Recruited to establish a cohesive global technical support system for the Patient Monitoring Business Unit of 7 disparate regions as operations grew.☑ Drove global synergies across customer and technical support by unifying regions, infusing structure, standardizing practices, and leading business transformation.☑ Accelerated issue resolution, trimmed costs, simplified reporting, and defect tracking. Mapped a single point of contact escalation path for all global technical resources and produced an escalation checklist encompassing all product lines. ☑ Lifted customer satisfaction by creating feedback loops, performing ongoing analysis of customer complaints, and articulating customer insights to product teams for consideration in product enhancements.

Hampton, New Hampshire, Us

☑ Rolled out a new business model for direct-to-customer sales.☑ Guided facility relocation and equipment upgrade, leading transition plans.☑ Transformed technology to align with new revenue model.☑ Widened product margins and increased throughput 20% by restructuring manufacturing and engineering operations.☑ Activated 4X greater production yield by overhauling manufacturing systems and processes and outsourcing activities. ☑ Conserved $180K in the first year by introducing Lean process improvement methodology and manufacturing principles.☑ Cut labor costs and improved processes, removing non-value-added processes.

Glattbrugg, Ch

☑ Hired to lead revenue and quality challenged catering operation to profitability and industry compliance.☑ Transformed organization to achieve best in class operational customer performance.☑ Drove improved union–management relations allowing for work method alternatives.☑ Defined all customer requirements to create and track specific KPI’s (by account)☑ Reversed trend of revenue stagnation, operating losses, and service goal failure; engaged Lean consulting firm to expedite organizational change management initiative.☑ Engaged with lean manufacturing consultant (Next Level Partners) to review and revise processes yielding $438K in cost savings.☑ Salvaged significant at-risk contract business, including impending contract cancellation by rectifying all outstanding issues and dramatically increasing audit scores and on-time completion rates.☑ Unit profitable for first time over multiple budget cycles.

Atlanta, Georgia, Us

$31.8 Billion airline with over 80,000 employees throughout the world.MANAGER OF AIR LOGISTICS – CARGO, 2000-2005Led cargo logistics operations.☑ Obtained 100% fulfillment of safety, security and compliance objectives.☑ Led safety, environmental and quality programs to facilitate compliance with OSHA, TSA and USDA and EPA regulations.☑ Increased Contribution margin from 61% to 67%.Prior experience as Operations/Duty Manager, Environmental/Safety Coordinator, Lead Material Services Agent and Customer Service Supervisor/Agent

Master Of Science - Ms, Cyber Policy, Risk Management

Master Of Business Administration (M.B.A.), Business Administration

Bachelor’S Degree, Ba, Organizational Management