Mary Easterly Email & Phone Number

Dearborn, Michigan, Us

Provide best-in-class customer experience through phone and email correspondence.Assist guests with registering for programs, events, and training (live or virtual).Maintain detailed and accurate records.Document, troubleshoot, and resolve customer concerns.Retain and communicate program information.Identify and escalate priority issues to management.Work with other teams and vendors to resolve issues or finalize logistics.Execute follow-up communication according to client needs.

Livonia, Mi, Us

Performs accurate entry of replacement orders, refunds, exchange orders, credit card declines, and cancellations.Successfully handles a very high volume of data entry with efficiency and accuracy and demonstrates ability to problem solve without supervision.Since August 2022, doing my job of order data entry specialist and also the job of supervisor with the approving of refunds, reships, and exchanges.

Glen Mills, Pennsylvania, Us

Answered incoming calls and provided excellent customer service to all callers.Monitored and responded to customer inquiries received through email.Made outgoing calls to follow-up on shipment status, resolve issues and update customers. Tracked, traced, entered and updated shipments.Assisted and supported Pilot stations and cartage agents.Provided customers with quotes in a timely manner, as well as various routing options.

Northville, Michigan, Us

Responsible for telephone and email sales and service communication, with clients traveling on CTS Group Tours.Flawlessly provided a professional, compassionate level of customer service to a wide range of personality types while maintaining integrity of corporate travel policies and procedures.Discussed invoices, receipts, refunds and other matters of commerce with clients.Stayed abreast of air travel regulations (immigration and customs rules, baggage information, etc.) and ensure all client relations correspondence conforms to current regulations.

Livonia, Michigan, Us

Hired to start online sales department.Worked their online chat, Internet sales leads, and online sales.Drove sales to the Internet or into the store where they were handed off to a sales associate.Maintained the Houzz.com inventory which housed the patio furniture that was sold.Available around the clock to call, email, or text leads from manufacturers while maintaining the database for all such leads. During down time assisted Marketing with writing copy and downloading pictures to the web pages.

Detroit, Michigan, Us

Analyzed, evaluated, resolved and responded to customer/provider inquiries received via telephone, correspondence or in person involving a variety of claim/benefit issues under various product lines.Conducted internal and external research to determine and request the data needed to handle inquiries from Subscribers, Beneficiaries, Accounts or Providers.Assisted less experienced Reps and handled unusual or complex inquiries, including irate calls as well as those inquiries that may have implications for the retention of a group/contract, or provider.

We bought a home which needed complete rehabbing. I spent the better part of a year working on the house so it would be livable and getting the house we had lived in ready for selling.

Livonia, Mi, Us

Hired as Customer Service Rep in a high volume call center.Promoted to Sales Rep for Internet and phone sales.Promoted to Sales Support Specialist to act as a liaison between the customer and all departments within the company.Searched through orders to find discrepancies and solved the issues before it became a problem for the customer or the company.