Designs learning experiences achieving robust student outcomes in both academic courses and the affective/non-cognitive domain. Understands adult learners, under-served populations, and student body and designs experiences accordingly. Wireframes actionable learning interactions and iterates designs based on efficacy and usability studies. Applies best-practice UX and UI design skills to create proof-of-concepts, mockups, and prototypes. Rapidly produces multiple possible approaches for usability testing, A/B testing and stakeholder presentations. Works with other developers to ensure technical feasibility of designs. Ensures learning design and content development are completed on time and within budget and meets standards of quality. Acts as a technical advisor by mentoring peers to apply experience and subject matter knowledge to drive best-practice learning experience design and resolution of challenging issues. Provides leadership to business development efforts such as assumption testing, product promotion, sales calls, and partnership formation. Applies experience and subject matter expertise to the highest level of projects or assignments. Actively promotes the business through professional conferences, product demos, and other outreach activities. Models leadership and professionalism. Develops and maintains a collaborative relationship with all appropriate internal and external stakeholders. Stays current with trends, leading science and innovations, and research in learning science, instructional media, UI/UX and learner behavior. Successfully influences organizational level decisions with team and stakeholders to ensure designs are aligned with desired outcomes.

As a freelance instructional designer and e-learning developer, I help organizations identify training solutions and create innovative and engaging online learning experiences.

-Create engaging and innovative curricula from needs analysis through design, development, implementation, and measurement.-Design and develop engaging elearning content including asynchronous coursework, live trainings, and learning pathways that incorporate interactive content, gamification, and both summartive and formative assessment.-LMS administration and requirements-Provide mentoring and daily support for the instructional design team.-Support Sr. Manager of Instructional Design team with project management, data analysis, and reporting.

The Instructional Designer is responsible for designing and developing curricula and courseware for various audiences at WGU, including Program Mentors, Course Instructors, Enrollment Counselors, and Support Staff within the Student Experience Practice. Creates engaging learning activities, content, and materials. Works with Subject Matter Experts to identify the target audience's training needs; apply tested instructional design theories, practice, and methods; design small-scale and large-scale curricula for a variety of audiences; use data (including assessment data and job performance data)  to evaluate the effectiveness of training; maintain training curricula and knowledge base; and supports the development of training sessions for college meetings/conferences. Essential Job Functions Analyzing needs Defining skill domains and competencies Creating learning objectives and assessments Designing and developing courseware and training sessions Developing instructional materials, including presentations, simulations, and job aids Creating curricula & learning paths for a variety of roles Technical writing Review existing curricula and assessments to ensure accuracy and alignment to objectives Analyze and interpret data to determine the effectiveness of training and development curricula and utilize data to recommend changes to curricula. Update curricula, learning paths, and instructional materials as needed Maintain Knowledge Base

Acts as a steward for carrying out WGU’s mission and strategic vision. The Faculty Trainer must demonstrate a high level of commitment effectively and consistently to training and supporting WGU faculty.* Acts as LMS administrator for all faculty (about 3,000 employees)* Facilitates mentor orientation including leading sessions and updating materials and presentations.* Facilitates and plans regular in-service training sessions for faculty, including leading sessions, collaborating with presenters, and measuring results to ensure a high-quality training experience.* Designs effective training products available for synchronous and/or asynchronous delivery based on training needs analyses and adult learning theory.* Assists in the organization of large-scale training events and activities in both in-person and virtual environments.* Coordinates, tracks and facilitates the development of material to align with university goals and departmental initiatives.* Manages training schedules and coordination of people, facilities and materials.* Develops innovative approaches to deliver training via webinars, modules and other methods that are effective at a distance.* Partners with colleges, other departments and managers to ensure training documentation is current and regularly maintained.* Maintains and updates any and all training materials.* Collaborates with members of the training team to plan, develop, and implement training initiatives in response to college and/or departmental needs.

· Developed, delivered, and maintained an on-going training program for new and existing staff in multiple departments, integrating qualitative and quantitative feedback from management, employees and quality assurance· Created measurement tools to assess training needs and training effectiveness using Captivate, Qualtrics, SharePoint, Google Forms, and Infopath· Created learning content for both live and asynchronous trainings using Adobe Connect, Adobe Captivate, Camtasia, GoAnimate, Talent LMS, Schoology, PowerPoint, Excel, Visio, Lucidchart, and Prezi· Developed internal team websites using SharePoint and Confluence to create a centralized communication and training hub for each team· Acted as project manager and technical writer for the development of a job aids website within SharePoint to house policies and procedures documents for the Records Department· Assisted with testing and piloting several Learning Management Systems to determine best fit for internal training, followed by implementation of Talent LMS for the Office of the Registrar

· Conducted professional development trainings for Academic Services employees in-office and via remote webinar· Developed and maintained professional development resources for Academic Services· Created a standardized quality assurance program for Student Services· Provided creative solutions to help students resolve issues with WGU by working with multiple departments· Utilized de-escalation and crucial conversation techniques to preserve dignity and good will of students· Initiated and developed an organized training program for Student Services team

· Acted as the university's representative to students. · Monitored and guided students in all aspects of their education.· Tracked student progress and provided technical support for students in Angel Learning Management System· Corresponded with students in writing and over the phone to clearly communicate university policies and procedures. · Acted as an advocate for students with other departments at the university. · Kept detailed and accurate records and presented these records to other university staff as necessary.

· Kept detailed records for internal use and for the state database· Provided case management for clients, including assessing need for services and matching clients with available resources for housing, childcare, food, mental health and physical healthcare.· Mediated to achieve conflict resolution· Provided reports to director regarding daily operations and problems· Ensured that residents/clients adhered to community guidelines and policies· Taught educational groups and classes for residents and their children

· Maintained a therapeutic treatment milieu through crisis intervention and patient management· Assisted patients in processing and developing coping skills· Ensured patient safety and care· Taught life and coping skills groups.· Assisted nursing and medical staff as required. · Completed appropriate charting and history-keeping.· Received annual training in non-violent conflict resolution and CPR Certification

- Coordinated a multi-departmental team of professionals including budget analysts, engineers, contract specialists, equipment specialists, and item managers. - Approved budget and multi-year planning.- Communicated and balanced priorities between stakeholders regarding maintenance, production, budgeting, and planning.

- Managed a team of 12-15 staff in flight line and retail operations for a fixed base operator at a municipal airport near Washington, D.C.- created a fuel inventory reconciliation system that uncovered over $25,000 in past unaccounted fuel and implemented a loss-reduction program to prevent future unaccounted fuel.

Costume Designer and Costumier for Dept of Theatre and Dance, managed costume shop, taught courses in costume history, costume design and costume construction.