Lised and sold residential real estate

Was successful in bringing DSO down from 55 days to 45 days Responsible for collecting $50 million a year from National, International and military accounts Obtain supporting documents to validate or deny claims for billing disputes Process write offs, credit memos and charge backs Contact customer via email, phone or fax regarding past due payments Worked on special projects per Controller's request Processed credit card charges, pulled and applied daily payments from bank lockbox Worked directly with sales department to provide them with client information, billing resolutions and dispute analysis

Responsible for day to day operation of over 300 Broker managed accounts in the Eastern and Southern regional areas Ensured timely and accurate processing of all orders Resolved stock shortages on orders and communicated any issues to customers and sales Worked with customers to understand and service their logistics needs

• Responsible for day to day operation of over 300 Broker managed accounts in the Eastern and Southern regional areas• Ensured timely and accurate processing of all orders • Resolved stock shortages on orders and communicated any issues to customers and sales• Worked with customers to understand and service their logistics needs

Coordinated work flow to maintain the collections of customer accounts Performed audits of customer accounts to negotiate repayments Presented credit data to the Sales Department to assist in the yearly Sales forecasting Prepared monthly analyses of major accounts for use by upper management

Monitored account deductions, discounts and collections Attended customer visitations, Sales and Marketing conferences and various Credit organization meetings Analyzed collections issues and tracked collection trends Managed portfolio with total receivables in excess of $150 million

Supervised the operational activities of the Collections group Trained all new staff members in all phases of operational, procedural and technical skills to ensure maximum effectiveness and efficiency Interacted with A/R Manager, Sales and Marketing staff and Customer Service Monitored account disputes and ensured timely resolution