Oversaw firm-wide, subscriber code inventory, covering 9 consumer reporting agencies and over 1,200 points of entrance and exits, for consumer report information.• Developed procedures and controlled processes to ensure lines of business were compliant with regulatory and contractual obligations.• Liaison between consumer reporting agencies and internal stakeholders, on implementation and issue resolution, for products and services.• Supported LOBs with projects and implementing the… Show more Oversaw firm-wide, subscriber code inventory, covering 9 consumer reporting agencies and over 1,200 points of entrance and exits, for consumer report information.• Developed procedures and controlled processes to ensure lines of business were compliant with regulatory and contractual obligations.• Liaison between consumer reporting agencies and internal stakeholders, on implementation and issue resolution, for products and services.• Supported LOBs with projects and implementing the overall technology roadmap. Resolved issues and ensured compliance with firm-wide policies and procedures. Show less

Led high visibility projects, with tight deadlines, and facilitated 5-week new hire classes in Home Lending.• Collaborated with businesses and instructional design team, to create essential training, driving improved associate performance.• Facilitated preparation and implementation of training delivery methods including, training delivery system conversions, across multiple teams and locations.• Analyzed, identified, and resolved issues in educational curriculum needed for employee… Show more Led high visibility projects, with tight deadlines, and facilitated 5-week new hire classes in Home Lending.• Collaborated with businesses and instructional design team, to create essential training, driving improved associate performance.• Facilitated preparation and implementation of training delivery methods including, training delivery system conversions, across multiple teams and locations.• Analyzed, identified, and resolved issues in educational curriculum needed for employee development.• Partnered with businesses to align training solutions with business objectives.• Supported senior leadership to develop onboarding program for new facilitators.• Consulted with business leaders on program impact and training effectiveness. Show less

Developed and delivered seminar to 100+ managers and consultants, on using analytical tools to tailor interactive learning models.• Added recorded calls, as an additional input for interactive learning models.• Consulted with Business Leaders, design, implementation and curriculum consultants, across the organization, editing net-new procedures and writing assessment questions, for newly designed ‘Home Preservation Event Readiness’ training.• Published weekly and priority alert… Show more Developed and delivered seminar to 100+ managers and consultants, on using analytical tools to tailor interactive learning models.• Added recorded calls, as an additional input for interactive learning models.• Consulted with Business Leaders, design, implementation and curriculum consultants, across the organization, editing net-new procedures and writing assessment questions, for newly designed ‘Home Preservation Event Readiness’ training.• Published weekly and priority alert communications for account resolution group.• Developed and facilitated design changes, for training sessions, to ensure training aligned with operational effectiveness. Show less