- Acts as the primary point of contact for clients, responsible for developing methodologies, planning logistics and executing programs of research. - Serves as an internal resource for best practices related to user experience and human factors testing, including training new employees on how to conduct formative and validation studies, specifically on medical devices.- Extensive experience working with medical devices for both hospital and home use, for a variety of conditions, with the most experience in devices related to diabetes management.- Continues to lead and conduct usability studies, both domestically and internationally, including managing logistics, protocol & uFMEA development, moderation of interviews and synthesizing results.- Continues to develop visual deliverables and low and high-fidelity prototypes for a variety of uses.

[Ipsos / formerly GfK]- Provided senior oversight to junior researchers and facilitates knowledge sharing across project teams to ensure consistency in quality of research.- Led and conducted usability studies, both domestically and internationally, including managing logistics, protocol development, facilitation of interviews and synthesizing results.- Developed visual deliverables including journey maps, personas, heuristic evaluations, design principles, and more.- Created low and high-fidelity prototypes for a variety of uses, including both print and web applications.

- Mentored new employees to build their research and consulting skills.- Trained domestic and international colleagues on best practices for human factors testing.- Created low and high-fidelity graphic instructions for use during iterative formative testing. Results of designs consistently showed an increase in usability success rates.- Led and conducted research studies, including ethnographic exploratory studies, iterative formative studies, validation studies and more.

- Led and conducted research studies. Methodologies included formative and validation usability tests, tests for comprehension of graphics and instructions, in-lab and remote usability tests of web and mobile applications, contextual inquiries, ethnographies and more.- Synthesized research findings into actionable deliverables for clients. Deliverables included key insights findings, human factors reports, journey maps, personas, and more.

- Conducted UX research in a wide variety of sectors including tech, finance, automotive, healthcare and more. - Moderated one on one interviews with diverse groups of respondents, including general population, specific patient populations, health care professionals, and children.