Mary Fox Email & Phone Number

Hamburg, Ny, Us

Paris, France, Fr

Works collaboratively with various teams, to design solutions that will automate processes and solve for business challenges.. Works with stakeholders and end users to gather, understand and define business requirements- Collaborates with developers to test and verify that solutions will meet the business requirements- Develops process flows to support the design and development of Salesforce solutions- Completes configuration for user stories within Salesforce and App Exchange- Participates in key meetings with clients including requirement sessions, system demos, user acceptance testing and end user training.

Supports the pre-sales process working alongside the sales team. Identifying client needs and then creating customized solutions, to support the client.- Conducts client discovery calls with Sales Representatives-Strategizes with the sales team to create customized solutions-Drafts and delivers presentations on targeted products-Designs and configures demo product according to client pain points-Demonstrates features of company products-Tests the performance of the installed packages

Buffalo, New York, Us

Provide strategic leadership and monitoring of a physician facing network. Work with partners to design, develop and implement a strategy that positions OPA as the network of choice. Oversee operations of provider network, provider contracting and incentive disbursements. Gather healthcare analytics and business requirements which support the growth of the Salesforce platform. Optimize business processes across departments. Named internal lead for the Patient Experience committee comprised of community professionals and network physicians, and implemented a patient experience program.

Buffalo, New York, Us

Certified Salesforce Administrator with experience in creating custom objects and automated processes. Researches and vets new tools and applications that integrate with Salesforce. Collaborates and meets with executives and end users and provides training and documentation to support adoption of Salesforce. Developed and initiated a custom application to track and execute incentive payments for physician practices. Developed and tracked KPI’s for driving business decisions; exceeded corporate goal on 5 out of 7 HEDIS quality measures which resulted in physician network achieving 105% of the budgeted incentive payout. Developed custom application to track physician practices as they pursued NCQA PCMH recognition. - 3 years Salesforce.com experience (Service Cloud)- Certified Administrator 201-Experienced in; creation of custom applications, process builder, validation rules, Data Loader, workflows and automation-Support of individual business units, including Executives, in dashboard and report creation-Provides end-user support for Salesforce.com issues including system configuration- Experience in Lightning migration, Geopointe, Docusign and Shield

Buffalo, New York, Us

Managed multidisciplinary team of 10 individuals and collaborated with clinical leadership. Provided strategic planning and operational guidance for OPA Network, including: care coordination, operational excellence, IT integration solutions, and network best practices. Ensured integration of enterprise-wide provider-facing initiatives through collaboration with other departments and committees. Interfaced with network physicians and office staff as well as clinical support teams to implement health service programs within the OPA network. Implemented Salesforce.com as the CRM of choice for Optimum Physician Alliance, LLC. Established performance metrics that supported quality outcome and reduction of medical expenses.

Buffalo, New York, Us

Oversaw development of a startup service based department. Supervised unionized team. Established and communicated service metrics; analyzed results and drove changes. Recruited, selected, trained, scheduled, coached and counseled employees. Communicated job expectations, evaluated performance and educated individuals on best practices. Addressed and resolved customer escalations. Selected as a member of Business Continuity Team. Developed and implemented corporate contingency plans to sustain operations; put plan into effect during a 97 day work stoppage. Created an innovative new dedicated service model for BlueCross BlueShield of WNY.

Buffalo, Ny, Us

Supervised 20 individuals in the sale of State and Federal Products in a fast paced call center. Monitored and analyzed phone metrics and ensured for proper staffing levels. Managed the corporate office’s reception area/gateway to executive offices. Procured and managed a combined annual budget of $675,000. Led a bargaining unit team. Collaborated with a multidimensional team to exceed customer satisfaction objectives. Implemented merger NENY & WNY Sales Call Centers; resulted in a more effective distribution of calls, improved staffing and operational efficiencies, and ensured compliance with all Federal regulations. Implemented an initiative to recruit and train college interns to support Medicare Advantage enrollment.

Buffalo, New York, Us

Account Executive (2008 - 2009) Sales Specialist (2007 - 2008)Enrolled employer groups into Medicare Advantage Plans and ensured seamless enrollment of their members. Collaborated with operation specialists & actuary on the development of Medicare Advantage plans. Assisted with the sale of insurance products. Qualified and educated members on State and Federal products.

Depew, Ny, Us

Marketing and sales of personal/commercial lines of business. Customized insurance programs to specific needs of customer. Led account management of 1500 customers.