Experienced Process/Project/ Operations/Training Manager with a track record of exceeding KPI's and meeting tight timelines. Builds lasting relationships with clients and customers. Assembles lasting high performance teams that assist in growing the business. Analytical thinker that reacts quickly and solves the problem by getting to root cause. Highly organized and able to prioritize and shift focus quickly. Avid reader that retains and applies knowledge. Problem Solver- identifies gaps in training and processes and then develops training and implements a lasting solution. My ObjectiveTo grow the business. The key is understanding the companies goals, the ins and outs of the services the company offers and knowing the customers and their processes. By identifying gaps and challenges, I am able to offer and implement a customizable solution. The ultimate goal is a solution that benefits our customers and our company. End result growing the business and making the impossible possible. Areas of Focus-Client Solutions-Process-Project Management-Sales-Operations-Training-Performance Management-Employee engagement-Customer Experience-Financial Performance-Travel Management