Mary Grinstead Email & Phone Number

Wakefield, Massachusetts, United States

My role with Genesis has evolved over the past few years and afforded me the opportunity to learn valuable new skills. I began my career serving as a Medical Records Coordinator before transitioning into my current position. In my current role, I handle the financial and administrative operations at our healthcare facility, ensuring detailed and accurate bookkeeping and managing the Medicaid billing process. I'm responsible for the day-to-day financial tasks such as billing, accounts payable and receivable, and payroll, making sure our reporting is timely and accurate. I consistently strive to drive efficiency by continually working to improve our bookkeeping and general business office operations. I also oversee Medicaid billing, maintaining compliance with regulations and liaising with representatives to address any issues. My job involves staying up to date on all aspects of Medicaid eligibility and keeping our staff informed as well to ensure our billing practices meet the required standards. As part of my administrative duties, I supervise our team, ensuring we adhere to healthcare regulations, including HIPAA, and work closely with other departments to facilitate excellent patient care. Additionally, I handle all patient inquiries for billing and insurance, providing clear information, and compassionate customer service to patients and their families.

Salem, Massachusetts, United States

For nearly five years at the Orthopedic Surgical Center of the North Shore, I ensured that patient medical records were meticulously managed and compliant with HIPAA standards. In my dual role, I not only organized records but also mastered the art of multitasking through administrative support and managing a busy multi-line phone system. I took pride in delivering top-notch customer service, which included scheduling surgeries with precision and empathy. Collaborating with insurance companies and collections firms was part of my day-to-day, securing claims and fulfilling record requests efficiently. My commitment to communication was key, as I consistently coordinated with clinics to guarantee the swift and accurate collection of medical records.

Salem, Massachusetts, United States

In my role, I was responsible for retrieving both paper and electronic medical records from a variety of healthcare facilities, ensuring that health plans and clients had the information they needed. My daily routine involved traveling to different medical offices where I collected records, always with a focus on maintaining professionalism and providing prompt, courteous service. I used the company-provided scanner or flash drive to scan medical charts, adhering strictly to the company's guidelines to ensure consistency and accuracy in the data collection process.

Salem, Massachusetts, United States

I initially served as receptionist prior to receiving promotion to Medical Records Administrator. During my time with ARA, I performed a wide range of administrative functions, provided multi-line phone support, utilized various forms of EMR systems, and collaborated with insurance and collections firms to obtain claims for billing and to fulfill ROIs.