amika: brand manager @amika_gny

Supervised a team of 8 - 12 peopleLead and inspired the team to maintain genuine customer service while producing team + individual sales goalsLead talent selection, interviewing + hiring, trained all associates through development program + kept retention of team top of mindMaintained Employee Human Resource files + conducted quarterly and annual performance reviewsManage profits and expenses, team hours & budgetManage the business through social media, visual presentation and consistent operational practicesmaurices Brand Ambassador on Facebook + InstagramLanded in Top 20 for Store Managers across the U.S., based on Key Performance Indicators - such as overall sales increase, conversion, average dollar sale + units per sale

At Maurices, we are very customer oriented. We want every customer to enjoy their experience from the second they walk through the door. As a Sales Associate, I needed to meet goals and objectives on a personal and company basis. I loved the challenge of making, achieving, and overachieving my goals because the reward and outcome were always great since I know I earned it.

•At the front desk checking-in patients. Answering phones, scheduling appointments, completing office paperwork, and much more. With multiple job responsibilities, mutli-tasking is key.•I have a lot of knowledge on HIPPA regulations and patient privacy. •Connect with the Nurses and Doctors to make sure each and every patient has the highest quality care in person and over the phone.

•I coordinate with the Charge Nurse and Anesthesia Coordinator daily for the next-day schedule and distribute the OR Schedule to all authorized personnel.•Assisting the Charge Nurse with incoming phone calls from patients, doctors, and staff members.•Created a daily Inpatient Pharmaceutical Tracking Sheet in which all Inpatients are reported to the Pharmacy to be billed for medications while in surgery.•I have been crossed trained in many areas of Surgical Services, such as Registration, Front Greeter Desk, as well as helping the Booking office with Pre-Registrations.