Uc Systems Engineer
Xerox It Managed Services
Apr 2019 - Mar 2024
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Mary Herbert Email & Phone Number
Cisco suite of VoIP Solutions including WebEx Calling and Cloud Based Solutions.
1 work email found
@colorado.edu
2 phones found area 303
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 86%
Role
Cisco suite of VoIP Solutions including WebEx Calling and Cloud Based Solutions.
Location
Denver, Colorado, United States
Who is Mary Herbert? Overview
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Quick answer
Mary Herbert is listed as Cisco suite of VoIP Solutions including WebEx Calling and Cloud Based Solutions. based in Denver, Colorado, United States. AeroLeads shows a work email signal at colorado.edu, phone signal with area code 303, and a matched LinkedIn profile for Mary Herbert.
Mary Herbert previously worked as UC Systems Engineer at Xerox It Managed Services and Telecommunications Engineer at Telcion Communications Group. Mary Herbert holds Early Childhood Education And Teaching from University Of Detroit Mercy.
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Email format at colorado.edu
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{first}.{last}@colorado.edu
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Profile bio
About Mary Herbert
I'm a hard working customer focused telecommunication senior administrator that is not afraid to go above and beyond for my company and customers. I have over 30 years experience both as a Remote Maintenance Technician and as a Technical Instructor on Avaya Equipment from TDM PBX Systems such as G3SI, G3R, Prologix Guestworks to S88XX converged platform, CUCM and Avaya Aura, Intuity Audix, IA770, Call Management System (CMS), AES and Call Center.On the Cisco Platform I have over 10 years experience. I have in depth working knowledge on CUCM, Unity, UCCX and Jabber capable of programming from inception to completion of field installation. I am familiar with Cisco CER, IM & Presence and Prime and will easily get up to speed on the application.I also have 5+ years experience on many Cloud based communications systems including, Ring Central, Vonage,WebEx Calling, Microsoft Teams and Nextiva.
Listed skills include Audix, Voip, Cisco Call Manager, Avaya Products, and 24 others.
4 roles
Mary Herbert work experience
A career timeline built from the work history available for this profile.
Telecommunications Engineer
Apr 2017 - Nov 2018
Primary Avaya And Cisco Voip Administrator
Primary Administrator of Avaya S8800 Call Manager phone system, including Intuity Voicemail and Call Management System. Primary Administrator of Cisco Unified Call Manager, Unity Voicemail, Unified Contact Center Express and Jabber. Daily Responsibilities included: o Managing and provisioning Voice and Data work orders on both Cisco and Avaya Systems. o Managing 35+ daily calls for assistance on programming and troubleshooting issues. o Triaging and working Voice and Data trouble tickets within 4-hour time frame. o Assisting Field Technician with surplus field work on daily work orders and trouble tickets. o Performing backups, upgrades and repairs of Telecom equipment as needed. o Working closely with Layer 1/ Layer 2 Technicians to ensure availability of data ports in closets for daily installs and upcoming projects. o Manage daily emergencies that arose. Researched, programmed and implemented voice traffic routing of all Avaya extension based calls in order to move all PSTN trunking to the Cisco servers. This included provisioning 40 ISDN E1 Trunk Groups, 40 FAS Signaling Groups and specific call routing patterns without affecting telephone service routing through the Avaya and CUCM servers. Assisted in the Campus implementation, migration and transition from the Avaya Intuity Voicemail System to the Cisco Unity Voicemail system in July of 2014.Responsible for all the Avaya and Cisco programming when migrating campus phone users from Avaya CM over to Cisco CUCM. This included programming the specific features the individual users were familiar with on the Avaya phones such as Call Pick-up, EC500, Call-Forwarding and Call Coverage were programmed on the Cisco VoIP phone. I also created step-by-step user guides that would make the transition as easy as possible.
Aug 2012 - Nov 2016
Systems Application Specialist
Remote diagnostics, repair and programming of Avaya equipment. Including legacy, converged and voice mail applications. Subject Matter Expert and Mentor for Tier 2 System Support Specialists and Systems Application Specialist on all legacy and converged products. Specializing in Communication Manager programming.
Sep 1993 - Jun 2012
2 education records
Mary Herbert education
Early Childhood Education And Teaching
Associates Of Science, Veterinary/Animal Health Technology/Technician And Veterinary Assistant
Macomb County Community College
FAQ
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What is Mary Herbert's role at their current company?
Mary Herbert is listed as Cisco suite of VoIP Solutions including WebEx Calling and Cloud Based Solutions..
What is Mary Herbert's email address?
AeroLeads has found 1 work email signal at @colorado.edu for Mary Herbert.
What is Mary Herbert's phone number?
AeroLeads has found 2 phone signal(s) with area code 303 for Mary Herbert.
Where is Mary Herbert based?
Mary Herbert is based in Denver, Colorado, United States.
What companies has Mary Herbert worked for?
Mary Herbert has worked for Xerox It Managed Services, Telcion Communications Group, University Of Colorado, and Avaya.
How can I contact Mary Herbert?
You can use AeroLeads to view verified contact signals for Mary Herbert, including work email, phone, and LinkedIn data when available.
What schools did Mary Herbert attend?
Mary Herbert holds Early Childhood Education And Teaching from University Of Detroit Mercy.
What skills is Mary Herbert known for?
Mary Herbert is listed with skills including Audix, Voip, Cisco Call Manager, Avaya Products, H.323, Cisco Cer, Avaya, and Telecommunications.
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