Mary Higgins Email and Phone Number
End to end experience in health care services. I most enjoy turning ideas into sustainable growth. My experience that includes Account Management, Business Development, Communications, Content Management, Digital Services, Marketing, Operations, Program Management, Service Recovery, and Event Management gives me unique perspectives I get to put into action. I've learned so much from servicing consumers, physicians, employers, brokers, and consultants in both the commercial and government lines of business. Currently much of my time is spent Implementing new business and change initiatives supporting Medicare, Medicaid, DSNP and Value Based Care business. Daily I have many opportunities to deliver value and I tell some good stories to prove a point!Specialties: Driving value from strategic initiatives, leading operations through significant growth, solving enterprise service challenges, implementing on behalf of clients, delivering Value Based Care, and developing leaders.
Unitedhealth Group
View- Website:
- unitedhealthgroup.com
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Vice President OperationsUnitedhealth Group Jan 2015 - PresentUsImplement, service, and improve Operations on behalf of members, clients, state partners, providers, and regulators. Provide leadership for national teams supporting government business (Medicare, Medicaid, DSNP, and Value Based Care). Outcomes support better constituent experiences by bringing all key functional services across the enterprise together to deliver value. The scope of Operations leadership includes initiative and implementation program management, financial management, resource planning, compliance and regulatory, issue management, and internal and external constituent support. Operational outcomes are measured using performance guarantees, service metrics, Net Promoter System (NPS), growth, retention, and achieving clinical value measured through STARS and member engagement.
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Vice President OperationsUnitedhealth Group 2007 - Dec 2015UsDeliver services on behalf of members, clients, and national book of business supporting the commercial National Accounts segment. All aspects of operations, including managing client services for both performance and resources, remediating issues, and overseeing financial results. Services leverage diverse and complex enterprise resources and capabilities. Outcomes are measured using performance metrics and guarantees, satisfaction, as well as growth and retention.
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Vice President EsolutionsUnitedhealth Group 2005 - 2007UsNational leader accountable for content management program, portal marketing and adoption (employer, broker, consumer, physician). Led teams accountable for driving adoption of electronic data (EDI). Partnered with application IT teams to define and deploy business solutions. Teams drove adoption and benefits that achieved competitive differentiation.
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Vice President Sales OperationsUnitedhealth Group 1998 - 2005UsLed national sales operations team to deliver dynamic, time sensitive, effectively positioned Request for Proposals (RFPs/RFIs), finalist presentations and field sales communications. Teams developed: Public Sector start up proposal model, new business development sales role and deployed first eBulletin delivery to national sales teams to provide them electronic news.
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Director Field CommunicationsUnitedhealth Group 1995 - 1998Us
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Director National SalesTravelers 1991 - 1995New York, Ny, Us
Mary Higgins Education Details
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Boston UniversityHealth Communication -
Fordham UniversityCommunications
Frequently Asked Questions about Mary Higgins
What company does Mary Higgins work for?
Mary Higgins works for Unitedhealth Group
What is Mary Higgins's role at the current company?
Mary Higgins's current role is Delivering Value through Operational Expertise.
What schools did Mary Higgins attend?
Mary Higgins attended Boston University, Fordham University.
Who are Mary Higgins's colleagues?
Mary Higgins's colleagues are Love Sharma, Kelsey Hansen, Saurya U., Joilma Gomes Da Silva, Christopher Vargo, Carmen Aponte, Lillian Mcnamara Ms, Pmhnp-Bc.
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