Mary Hollen Email & Phone Number

West Des Moines, Iowa

Represent underwriting by developing guidelines, and creating and testing requirements for automation with implementation of new policy administrative system. • Served as the personal lines underwriting subject matter expert and took the lead on the new policy administration project.• Developed new auto and home underwriting guidelines, in advance of expected deadline, which were implemented in five states. • Trained and mentored fellow underwriters in policy language and new business processes for the new system.• Provided support to agents, underwriters and customer care in the rollout of policy administrative system.• Identified, re-created, analyzed and tested defects which improved the functionality of the policy administration system.• Wrote and submitted requirements for change requests which improved the workflow of referrals and improved customer satisfaction.• Identified issue with policy renewals, performed audit and implemented change which led to ongoing policy renewals.• Created a procedure to validate prior insurance to rate a risk properly and mitigate risk.• Make sound business decisions as a member of the production support triage team by assessing and prioritizing defects which mitigates problems, increases efficiency and maintains positive customer relationships.• Recipient of “True Leader” award for consistently demonstrating commitment to the organization through my work and actions.

West Des Moines

Reviewed reports and made underwriting decisions based on analysis, experience, state regulation and judgment. Evaluated new business and renewals to meet goals determined by department. Reporting included motor vehicle reports, driver discovery, renewal questionnaires, inspections, claim reports and loss ratio. • Reviewed and completed reports above required standard turnaround time.• Exceeded expectations in accuracy in audit of work and tasks completed.• Took on additional projects in addition to normal work load and assisted team members as needed.• Undertook work on a new policy administration system and while maintaining other duties.• Completed monthly motor vehicle reports not only for my assigned states but all states.• Reviewed frequency reports for all states and took action when necessary to mitigate risk.

West Des Moines, Ia

Underwrote auto, home and umbrella risks in multiple states serving as the primary underwriter for four states, Alabama, Kansas, Oklahoma and Washington. Collaborated and developed partnerships with sales team, claims department and agents.• Took on additional projects while still maintaining current state assignments.• Created macro’s and trained fellow underwriters in their use to increase efficiency.• Consistently exceeded expectations in performance and accuracy.• Successful in establishing and maintaining solid effect relationships

Des Moines, Iowa Area

• Became a licensed agent.