Mary Hollen Email & Phone Number

West Des Moines, Iowa

• Represent underwriting by developing guidelines, and creating and testing requirements for automation with implementation of new policy administrative system.
• Served as the personal lines underwriting subject matter expert and took the lead on the new policy administration project.
• Developed new auto and home underwriting guidelines, in advance of expected deadline, which were implemented in five states.
• Trained and mentored fellow underwriters in policy language and new business processes for the new system.
• Provided support to agents, underwriters and customer care in the rollout of policy administrative system.
• Identified, re-created, analyzed and tested defects which improved the functionality of the policy administration system.

West Des Moines

• Reviewed reports and made underwriting decisions based on analysis, experience, state regulation and judgment. Evaluated new business and renewals to meet goals determined by department. Reporting included motor.
• Reviewed and completed reports above required standard turnaround time.
• Exceeded expectations in accuracy in audit of work and tasks completed.
• Took on additional projects in addition to normal work load and assisted team members as needed.
• Undertook work on a new policy administration system and while maintaining other duties.
• Completed monthly motor vehicle reports not only for my assigned states but all states.

West Des Moines, IA

• Underwrote auto, home and umbrella risks in multiple states serving as the primary underwriter for four states, Alabama, Kansas, Oklahoma and Washington. Collaborated and developed partnerships with sales team, claims.
• Took on additional projects while still maintaining current state assignments.
• Created macro’s and trained fellow underwriters in their use to increase efficiency.
• Consistently exceeded expectations in performance and accuracy.
• Successful in establishing and maintaining solid effect relationships

Des Moines, Iowa Area

• Became a licensed agent.