Mary Hoon Email & Phone Number

Sioux Falls, South Dakota Area

Managed Ethernet and off-network circuit order coordination and fulfillment processes for small/medium, enterprise, and wholesale orders, phone line, cable modem data, Ethernet over Docsis, and T1/SIP order fulfillment, working with cross-functional teams and customers to ensure accurate and timely installation of contracted services. Mentored and trained new business relationship coordinators.

Sioux Falls, South Dakota Area

Managed team of 10 Sales Support Specialists for small/medium business sales, enterprise fiber-based sales and cable advertising sales.

Sioux Falls, South Dakota Area

Served Sales Account Executives in handling contract fulfillment from beginning to end, including site surveys, scheduling installation with customer, vendors, and internal cross functional teams and following up after installation completion of services. Acted as primary QA representative for enterprise services.

Sioux Falls, South Dakota Area

Managed 15 switchboard operators and 2 telecommunications technicians, hired, trained, scheduled, coached staff, wrote policies and procedures, maintained telecommunications trouble calls, moves, additions and changes of equipment. Performed switchboard duties, assisted guests and patients at front reception desk. Medical Records tagging and assembly of records.