• Worked with owners to develop, identify, and manage rental goals and objectives• Managed a highly skilled on-site staff through recruitment, training, and leadership• Supervised day-to-day activities involving tenants, subcontractors, and property management• Managed rental contracts and communications with tenants

• Provided administrative support to two attorneys and to two paralegals• Prepared and processed legal documents and papers, and arranged the delivery of legal correspondence to clients• Drafted documents and letters, organized conferences and meetings, managed correspondence and calendars, and scheduled couriers• Prepared information by editing, copying, and transcribing• Greeted clients and guests both in person and by phone, fielded client questions, and directed inquiries to appropriate parties

• Assisted partner management of service program with a network of 350 partners in the U.S. and Canada• Designed program documents for the Authorized Service Provider Program to encourage program participation• Coordinated Dispute Resolution process for the Authorized Service Provider Program’s Reimbursement organization to ensure a seamless, prompt resolution process• Composed direct mail campaigns to Authorized Service Provider partners, Networking Solution Providers, and internal sales organizations to communicate updates to operating guidelines• Held instrumental role in developing the first network of solution providers for Gateway, a program unmatched in the industry for its scope of support, to introduce a localized service and support model for business customers• Assisted in the training and education of the Sales team, the Service Providers and the End-users to drive efficiency and simplification within the program• Participated on the Gateway Certification Test and Training Task Force to develop Authorized Service Providers test groups, Product CDs, and on-line partner management tool that tracks all clients• Managed Authorized Service Provider application process for potential partners, existing service providers, and internal support organizations• Collaborated with the Gateway Contract Management organization in revision, management. And distribution of program contracts• Designed weekly maps of the Authorized Service Provider and Networking Solution Provider program coverage to capture potential business opportunities