Mary Immaculae Email & Phone Number

Nairobi, Kenya

• Inbound and outbound marketing, including social media, email marketing, and SEO/SEM. • Daily lead generation, client onboarding, and building long-term customer loyalty.• Develop and execute inbound marketing strategies and plans, including email campaigns, social media posts, blog content, and landing pages.• Conduct market research to identify target audiences and their preferences, behaviors, and buying patterns.• Create and manage content that is educational, engaging, and relevant to target audiences, including blogs, whitepapers, webinars, and infographics.• Collaborate with other departments and teams to align inbound marketing activities with overall business goals and strategies.• Monitor and analyze marketing performance metrics to measure the effectiveness of inbound marketing campaigns and adjust strategies accordingly.• Implement and maintain a lead nurturing program to convert leads into customers and build relationships with them over time.• Manage and maintain the company’s website, ensuring that content is optimized for search engines and user experience.• Stay current on inbound marketing best practices, trends, and technology, and recommend new approaches to improve marketing effectiveness.• Coordinate with external vendors and contractors as needed to execute marketing campaigns.• Collaborate with sales teams to ensure smooth lead handoff and follow-up processes.

Nairobi, Kenya

• Preparing and reviewing purchase contracts, rental agreements, and other documents for real estate transaction• Creating and maintaining database of real estate properties on sale and management with information on location, features, square footage, contacts, cost etc.• To develop a competitive market price by conducting research on property buying and management• Scheduling appointments and Facilitate negotiations for property selling, letting and management contracts.• Submitting daily, weekly and monthly reports on achievements the company has achieved• Receiving of inbound calls and allocating them to specific sales Agent.• Making of follow up to ensure that leads are closed and revenue generated to the company • Creating and making analysis on customer journey on the company's client to enhance good customer experience• Receiving and preparing meetings for visitors on behalf of the company.• Defined business strategies and roadmaps to drive performance across sales, promotions and marketing departments.• Promoted branding initiatives to maximize customer outreach.• Generated company growth through market expansion and sales.• Managed employee performance reviews built positive communication and delivered development insights.• Secured revenue targets by building successful sales teams, preparing appropriate budgets and implementing strategic action plans.• Created and directed sales team training and development programmes.• Monitored sales team performance, providing effective training to help reach revenue and profit targets.

Nairobi, Kenya

• Performed in-depth product research to answer and resolve complex customer questions.• Delivered quality information and service during telesales call handling, resulting in continued sales growth.• Recorded and processed customer data accurately, employing attention to detail to ensure error-free information.• Advised management of customer service trends, creating proactive strategies to maintain best practices.• Offered detailed advice on product and service benefits, maintaining customer satisfaction and generating repeat business.• Improved customer retention by 90%, through faultless service and account management.• Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.• Resolved customer issues using strong interpersonal skills and conflict resolution techniques. • Answered customer telephone calls promptly, improving on-hold wait times and enhancing customer satisfaction scores.• Assisted customers with product complaints, logging issues for investigation and providing replacement items.• Cultivated customer loyalty through exceptional service, promoting repeat custom and improved sales.• Achieved high sales percentages with consultative, value-focused customer service approach.• Delivered exceptional level of service to each customer by listening to concerns and answering questions.• Provided primary support to internal and external customers, meeting demands of fast-paced call center environments.• Assisted customers with varying questions and concerns, using product knowledge and service expertise to resolve issues promptly.• Cultivated strong value-added relationships with customers, driving business development and profit potential.• Assessed process and systems performance, regularly seeking opportunities to enhance customer experiences.

Nairobi County, Kenya

• Conducting community service activities and report completion for the programs available for the growth of girl child development• Facilitated handovers between operational teams, enhancing transparency and accountability through project lifecycles.• Oversaw communications management to customers and key stakeholders throughout project lifecycles.• Maintained project schedules by managing deadlines and adjusting workflows to suit.• Proactively generated, updated and communicated issue logs and action plans to drive aligned project progress.• Maintained detailed administration and office procedures to improve accuracy and efficiency. • Calculated Coordination of Benefits (COB).• Answered inquiries concerning standardised policies, procedures and regulations.• Implemented collection procedures for payment, successfully increasing on-time payments.• Registered visitors, guests and contractors upon arrival, providing relevant building access passes.• Executed on-time, under-budget projects by solving complex issues for senior leadership.• Processed contracts, expense reports, and invoices.• Attended government health website project meetings and transcribed meeting minutes, topics of interest and project statuses.• Planned travel arrangements for staff and executives, coordinating and communicating booking information.• Created databases and spreadsheets to improve inventory management and reporting accuracy.

• Managed timely project delivery, demonstrating sophisticated schedule management and reporting skills.• Facilitated handovers between operational teams, enhancing transparency and accountability through project lifecycles.• Maintained project schedules by managing deadlines and adjusting workflows to suit.• Proactively generated, updated and communicated issue logs and action plans to drive aligned project progress.• Compiled and analysed project data, gathering and actioning critical insights to produce detailed information.• Generated Risk and Method Statements and other health and safety documentation for senior project teams.• Established and maintained high calibre of work, monitoring submitted projects against rigorous quality standards. • Partnered with Finance and HR leads to execute company-wide change management projects.• Demonstrated expert navigation of Microsoft Office applications, yielding compelling project updates, briefs and correspondence.• Oversaw facility maintenance and allocated needed resources to meet standards.• Established clear budgets and cost controls strategies to meet objectives.• Oversaw communications management to customers and key stakeholders throughout project lifecycles.• Worked with project teams to define realistic scope, deadlines and budgets.

Master Of Business Administration - Mba, Marketing/Marketing Management And Strategic Management

Bachelor Of Science - Bs, Community Development