Mary Isgro, Mta Email & Phone Number

Carbondale, Co, Us

Aspen, Colorado, United States

-RFP coordination, response, proposal writing, and delivery-Work plan development, coordination, and support on destination management,sustainability, and stewardship strategies-Performed sustainability assessments with GSTC criteria, SWOT, situation andcompetitive analysis-Supported the development of six tourism strategies through research, stakeholderengagement analysis, plan writing-Academic research: Review and analysis of US destination stewardship plans-Created vision statements and wrote guiding principles for plan development based onanalysis of stakeholder engagement-Coordinated and supported workshops and resident surveys-Developed workforce training program content for four Colorado tourism destinations andon three Colorado specialization topicsClient and Projects: International Institute of Tourism Studies, Town of Taos, AspenChamber Resort Association, Colorado Tourism Office, Global Destination SustainabilityMovement, Ketchikan (Tourism Strategy), Teton County Sustainable DestinationManagement Plan, Wabanaki Tourism Plan, Visit Tucson

Global

-Performed sustainability benchmarking assessment for 8-10 destinations a year (worldwide), reviewing planning documents and data from governments and destination management organizations-Compiled and presented performance reports to destination management team-Assessed performance against 77 indicators across destination management, supplier, social, and environmental measurements-Supported US destinations in the completion of the GDS-Index benchmarking process, coaching on recommendation implementation strategy-Editing and support in report completion-Supported in educational webinars, co-facilitation of sustainability education webinar-Supported the organization and execution of a yearly event: the GDS-Forum in EuropeGDS-Movement envisions thriving places and communities activated by regenerative tourism and events. Our mission is to empower people with the mindsets, skill sets, and toolsets to create regenerative destinations to visit, meet, and live in.

Global

PLACE GENERATION is a team deeply invested in a new way of looking at places. Shifting perspective from "destination" to "place" reveals so much more. For us, a place is a living system, both a community of people and a bioregion.We understand that the successful futures of places hinge on embracing this radical shift, reimagining conventional practices, and embracing innovative strategies. By adopting a holistic and forward-thinking approach, we can create vibrant, sustainable, and thriving places that meet the needs of both residents and visitors alike.

Tbilisi, Georgia

• Part of a consulting team from GWU, which partnered with the Caucuses University (CU) and USAID-Georgia to focus on delivering recommendations on the competitiveness of wine tourism in Georgia. • Key areas of focus were marketing, quality assessment, and new project development. We conducted 36 stakeholder interviews in the Kakheti region over the course of 4 days, which informed our well-received presentation of findings and recommendations to key stakeholders, and government officials. I presented findings in my focus area of marketing. I utilized problem-solving and conflict resolution skills during fieldwork to stay on task and within our timeline to successfully execute our deliverables.

Remote

• Main client contact in hybrid account management, strategic planning, and project management role.• Projects included marketing campaigns, website redesign, social media, and tourism strategy. • Supported stakeholder workshops and tourism strategy research. • Managed competing priorities, budgets, and time tracking. • Developed project proposals, work plans, timelines, and contracts. • Supported RFP response

• Research, analysis, and writing for the IITS related to tourism research, education, and consulting.• Collaborated on projects working with: The World Bank, the World Resource Institute, Adventure Travel Trade Association, Global Sustainable Tourism Council

• Part of a small team of 5 consultants, which provided tourism marketing consulting to the Jamaica Tourism Board. • With the goal of improving the online presence of the tourism board, we included an in-depth analysis and audit of VisitJamaica.com and social media sites. • Projects included marketing campaigns, website redesign, social media, and tourism strategy. • Supported stakeholder workshops and tourism strategy research. • Developed a technical proposal and delivered a presentation with findings, deliverables, recommendations, and a toolkit for their continued use.

Boulder, Colorado

• Delivered exceptional customer experiences at every stage of the customer journey.• Solved issues during the trip and informed clients of operational changes• Developed and maintain relationships with local partners and DMOS. • Supported customers in crisis situations.• Managed customer feedback program, including on-site evaluations, internal audits and customer surveys.

• Arranged travel accommodations for groups, couples to Italy and Mediterranean region.• Converted customer inquiries into bookings by listening, consulting and advising on trip recommendations.• Worked with suppliers and local partners to ensure bookings are made correctly and in a timely manner.• Answered questions, prepared trip documents• Developed loyal clientele base due to excellent listening and research skills

Remote And Denver

• Delivered trip preparation services to customers with a focus on process improvement and efficiency gains within the operations team• Proofed itineraries and operator documents, specifically for quality control and content formatting.• Managed booking system and online client portal, client documents, visa requirements, medical forms and travel documents.• Obtained itinerary feedback as part of new trip development group.

Greater Denver Area

• Managed the sales and business development of my assigned territory by building and leveraging relationships, understanding customer needs, working to improve product quality and analyzing market trends and competition.• Communicated with clients and international offices to meet and exceed traveler expectations, follow up post-trip and analysis of feedback to improve product and business productivity.• Exceptional customer reviews showed success in relationship building, professional communication and precise attention to detail, resulting in continued client trust.

Masters Of Tourism Administration, Sustainable Tourism Managment

Bachelor Of Arts And Science, International Affairs

Tesol [Teach English To Speakers Of Other Languages]

Italian Studies

International Relations And Affairs

Bachelor'S Degree, International Relations And Affairs