Mary Jo Halder Email and Phone Number

Lead implementation of in-person and virtual training services offered through CBA’s Training Institute. Manage the development and expansion of CBA's credit building curricula, including expanding the Credit as an Asset series to include small business credit building.

Provided on-going support to members around credit reporting, credit disputes, FCRA compliance, and commercial credit reporting. Collaborated with other team members on small business credit building curriculum development, review, and editing. Led internal trainings around cross-team collaboration and credit reporting knowledge. Developed, revised, and led webinars for CBA's membership and external partners around consumer and commercial credit reporting, FCRA, and rent reporting.

Provided customer support to members around credit reporting and credit disputes. Further managed, recruited, and trained master trainers around credit reporting best practices and FCRA compliance and CARES Act credit reporting requirements. Developed, reviewed, and edited Rapid Response Team curriculum and led trainings for nonprofits, particularly in response to the pandemic and options for assisting borrowers. Developed materials and trainings for internal team members, CBA's membership base, and external partners around credit reporting and the pandemic. Assisted on webinars, as requested.

Provided customer support to members around credit reporting and credit disputes. Managed, recruited, and trained master trainers around credit reporting best practices and FCRA compliance for lenders new to credit reporting as part of the Rapid Response Team. Developed, reviewed, and edited Rapid Response Team curriculum and led trainings for nonprofits, as needed.

Provided customer support to members around credit reporting and credit disputes. Answered questions related to credit reporting best practices, policies and procedures, and FCRA compliance. Managed trainings around FCRA and credit reporting best practices.

Assisted members with onboarding applications and setup for credit reporting. Managed trainings around FCRA compliance and credit reporting best practices.

Supported and developed the Kiva Zip program in the Washington DC metro. Assisted borrowers and trustees with loan applications and troubleshooting. Managed relationships with local partners to promote community engagement and outreach. Ran Kiva City DC social media accounts and create regular marketing newsletters

Worked with students on writing assignments and course papers, with emphasis on supporting graduate students and non-native English speakers. Supervised student writing coaches. Prepared and presented presentations on Writing Center services for students and other departments. .-Wrote and developed handouts, practice tests, and supplemental writing material

Taught Introduction to American Politics, International Relations, and US Foreign Policy to undergraduates. Developed curriculum, presentations, writing assignments, and group activities to support student learning.

Kept detailed sales records for all inventory and transfer past handwritten sales to digital format. Assisted with monthly statements and expense reports

Served as a contact point and provided administrative support to delegates for education seminars. Helped plan and coordinate three education seminars across the United Kingdom. Prepared informational packets and liaised with speakers for the 5th Oxford Education Debate.

Worked individually with students of every major, grade, and fluency to develop English writing skills. Assisted students with style setup and methodology questions on theses and dissertations. Taught weekly PPST and GRE writing preparation for students wanting extra help.

Answered inquires via phone and e-mail regarding Mexican-American trade and NAFTA. Researched cross-border trucking legislation and biodiesel fuel developments for counselors . Translated and proofread economic and trade press releases between English and Spanish.