Mary Kathryn Whaley Email and Phone Number

• Manage daily operations for a cross-functional, remote workforce of 250+ colleagues a• Develop and implement operational strategies that drive efficiency and profitability including streamlining processes, optimizing service delivery, and improving customer satisfaction. • Spearhead cross-functional initiatives to improve operating income and collection rate resulting in a 20% decrease in adjustments in a 1-year period.• Collaborate with key stakeholders to identify opportunities to increase operating income, conducting analysis and publishing reporting to inform strategic decision-making resulting in achievement of operating income targets• Coach, mentor, and develop team members to enhance their skills and enable career growth resulting in a 6% improvement in favorable employee engagement results and surpassing the enterprise results three consecutive years.