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Mary Kidd Email & Phone Number

Director, Customer Success Operations and Education at Redwood Software
Location: Minneapolis, Minnesota, United States 13 work roles 2 schools
1 work email found @alarm.com 1 phone found area 571 LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email · 1 phone

Work email m****@alarm.com
Direct phone (571) ***-****
LinkedIn Profile matched
3 free lookups remaining · No credit card
Current company
Redwood Software
Role
Director, Customer Success Operations and Education
Location
Minneapolis, Minnesota, United States
Company size
651 employees

Who is Mary Kidd? Overview

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Quick answer

Mary Kidd is listed as Director, Customer Success Operations and Education at Redwood Software, a company with 651 employees, based in Minneapolis, Minnesota, United States. AeroLeads shows a work email signal at alarm.com, phone signal with area code 571, and a matched LinkedIn profile for Mary Kidd.

Mary Kidd previously worked as Director, Customer Success Operations & Education at Redwood Software and Cat Sitter at Meowtel. Mary Kidd holds Bachelor Of Arts, Spanish, Foreign Affairs from University Of Virginia.

Company email context

Email format at Redwood Software

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{first_initial}{last}@alarm.com
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AeroLeads found 1 current-domain work email signal for Mary Kidd. Compare company email patterns before reaching out.

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Profile bio

About Mary Kidd

I am an award-winning Customer Success leader, a highly touted conference speaker, and a customer education enthusiast. I’m tenacious, I thrive in chaos, and I aim to design and deliver top-notch platform and business operations solutions. I am passionate about public speaking, relationship-building, and delivering best-in-class customer experiences. Outside of work, I perform improv and operate a five-star cat-sitting business with Meowtel.

Listed skills include Spanish, Public Speaking, Research, Microsoft Office, and 42 others.

Current workplace

Mary Kidd's current company

Company context helps verify the profile and gives searchers a useful next step.

Redwood Software
Redwood Software
Director, Customer Success Operations and Education
Minneapolis, MN, US
Website
redwood.com
Employees
651
AeroLeads page
Company profile
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13 roles

Mary Kidd work experience

A career timeline built from the work history available for this profile.

Director, Customer Success Operations And Education

Redwood Software

Minneapolis, MN, US

Director, Customer Success Operations & Education

Current
Redwood Software

Frisco, Texas, US

Sep 2023 - Present

Cat Sitter

Current
Meowtel

San Francisco, California, US

I am a five-star cat-sitter with 25+ reviews and 15+ repeat clients within the Greater Minneapolis-St. Paul metro area.

Apr 2021 - Present

Systems Manager, Customer Operations

Alarm.Com

Tysons, Virginia, US

  • Led the deployment of Salesforce Service Cloud, managing the import of 8+ million contact records, reconstructing backend workflows, and establishing new web integrations in just two months while simultaneously.
  • Recipient of the 2023 Silver Stevie Award: Woman of the Year in Customer Service and featured as one of 23 Inspiring Women to Watch in 2023 by TechSee, a visual computing and Augmented Reality platform.
  • Advise C-Suite and senior leadership on strategic business decisions and negotiations, saving the company upwards of $150K+ per year.
  • Set the precedent for company-wide Systems teams, establishing a department to supervise and administer 15+ cloud applications including Salesforce Service Cloud, Talkdesk CCaaS, Calabrio WFM, Skilljar and Workday LMS.
  • Directed an eight-week development and deployment of the organization’s first GPT LLM as part of our partner services offering, reducing support volume by 17%.
  • Collaborated with senior leadership to create a system to track efficiency in delivering and improving the overall experience for partners, leading to a 94.1% Customer Satisfaction (CSAT) score in 2019, and a 15%.
May 2019 - Sep 2023

Senior Associate, Training Operations

Alarm.Com

Tysons, Virginia, US

  • Orchestrated the operations behind the award-winning Alarm.com Certified Technician program, including automating shipping and fulfillment logistics to send certification packages to over 10,000 customers and.
  • Solely executed three LMS migrations while simultaneously redesigning the front-end user experience, developing a content management solution, and leading the integration between each LMS and our data warehouse.
Dec 2015 - May 2019

Product Manager, Partner Tools

Alarm.Com

Tysons, Virginia, US

  • Designed and delivered project requirements, user stories, and interactive mockups for our partner education dashboard, achieving Alarm.com the “Best Education and Support Program” Award at CES 2019.
  • Worked cross-functionally with Engineering, Finance, Product, and subsidiary teams to design UI and UX specifications resulting in operational improvements to the partner experience on the Alarm.com Partner Portal and.
Aug 2018 - Feb 2019

Training Coordinator

Alarm.Com

Tysons, Virginia, US

Within one year of joining the company, I created the internal operations and led the integration planning for the award-winning Alarm.com Certified Technician program that launched in 2016. This included intensive development and cross-functional collaboration with Product, Engineering, and IT teams.During this time, I led the project execution and data.

Dec 2014 - Dec 2015
Team & coworkers

Colleagues at Redwood Software

Other employees you can reach at redwood.com. View company contacts for 651 employees →

AN Abhishek Nirala Abhishek Nirala Colleague at Redwood Software Pune, Maharashtra, India, India View → PV Patrick Van Steijn Patrick Van Steijn Colleague at Redwood Software Soest, Utrecht, Netherlands, Netherlands View → LD Leon Dohmen Leon Dohmen Colleague at Redwood Software Houten, Utrecht, Netherlands, Netherlands View → BW Ben Woods Ben Woods Colleague at Redwood Software Canada, Canada View → EF Erica Fecko Erica Fecko Colleague at Redwood Software Gainesville, Virginia, United States, United States View → SO Samuel Odejimi Samuel Odejimi Colleague at Redwood Software London Area, United Kingdom, United Kingdom View → NB Norman Bowe Norman Bowe Colleague at Redwood Software Greater Reading Area, United Kingdom View → AH Aaron Horowitz Aaron Horowitz Colleague at Redwood Software Austin, Texas Metropolitan Area, United States View → VG Vitor Guimarães Vitor Guimarães Colleague at Redwood Software Belo Horizonte, Minas Gerais, Brazil, Brazil View → EW Elise Wright Elise Wright Colleague at Redwood Software Lower Redbrook, England, United Kingdom, United Kingdom View →
2 education records

Mary Kidd education

Bachelor Of Arts, Spanish, Foreign Affairs

University Of Virginia

Bachelor Of Arts, French

University Of Virginia In Lyon
FAQ

Frequently asked questions about Mary Kidd

Quick answers generated from the profile data available on this page.

What company does Mary Kidd work for?

Mary Kidd works for Redwood Software.

What is Mary Kidd's role at Redwood Software?

Mary Kidd is listed as Director, Customer Success Operations and Education at Redwood Software.

What is Mary Kidd's email address?

AeroLeads has found 1 work email signal at @alarm.com for Mary Kidd at Redwood Software.

What is Mary Kidd's phone number?

AeroLeads has found 1 phone signal(s) with area code 571 for Mary Kidd at Redwood Software.

Where is Mary Kidd based?

Mary Kidd is based in Minneapolis, Minnesota, United States while working with Redwood Software.

What companies has Mary Kidd worked for?

Mary Kidd has worked for Redwood Software, Meowtel, Alarm.Com, Hughes Hubbard & Reed Llp, and University Of Virginia Football.

Who are Mary Kidd's colleagues at Redwood Software?

Mary Kidd's colleagues at Redwood Software include Abhishek Nirala, Patrick Van Steijn, Leon Dohmen, Ben Woods, and Erica Fecko.

How can I contact Mary Kidd?

You can use AeroLeads to view verified contact signals for Mary Kidd at Redwood Software, including work email, phone, and LinkedIn data when available.

What schools did Mary Kidd attend?

Mary Kidd holds Bachelor Of Arts, Spanish, Foreign Affairs from University Of Virginia.

What skills is Mary Kidd known for?

Mary Kidd is listed with skills including Spanish, Public Speaking, Research, Microsoft Office, Microsoft Excel, Event Planning, Leadership, and Project Management.

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