Led all business aspects for a collection of industry differentiating technologies that ensures consumers receive the right behavior change message at the time when they are thinking about their healthcare. Consultative leader working cross-functionally with multiple Enterprise program and message delivery stakeholders to solve business problems while maximizing value and developing the next generation of solutions for our customers.

Oversaw all business and operational aspects of multiple high-profile products as part of the Clinical Safety Portfolio including Opioid Monitoring and Drug Utilization Review products, Drug List Notifications and Dose Optimization. Further role expansion included leading the shared services team of over 50 multi-skilled colleagues across multiple locations including clinical fulfillment, analysis and reporting and workforce management to ensure all teams met their goal.

Managed product strategy, budget, sales & marketing and operations for retail and mail order Drug Interchange Programs with an annual revenue of $20 million. Led product operations through cross-functional relationships with Client Services, Finance, Legal, Medical Affairs, Pharmacy Networks, Trade Relations, Call Centers, Mail Order and IT divisions. Led product development to enhance value to Clients, Members, Pharmaceutical Manufacturers, Physicians and Pharmacies. Managed IT development from a business and technical perspective. Supported 100+ Sales and Clinical Managers with 500+ payer clients. Worked with Sr. Management to develop product plans to support corporate initiatives.

Developed client relationships and managed over 25 clients to ensure client satisfaction. Managed client issues in a responsive, efficient and timely manner. Coordinated with sales leadership to provide problem solving solutions to resolve client business problems. Provided coordination support for the internal operations and reporting departments in enhancing operational efficiencies.