June. 2021 to Date| Customer service coordinator – Front Office/back office/Telephony. | Vivo Energy Kenya.[Managing face-to-face, Individual and corporate customers, Telephony roles and back-office duties at the Head office]My role entails order processing and invoicing, telephony, contractor follow ups, site maintenance ,troubleshooting, solving complaints and handling platinum accounts.

Aug. 2016 Dec 2020 | Customer Experience Executive – Retail Shop and Care Desk| Safaricom PLC[Managing face-to-face, consumer and corporate customers at different care desk within Nairobi west and currently Garden city shop

Sep. 2019 to Dec. 2019 | Team Leader| Safaricom PLC[Managed the daily operations of the Garden City retail shop]

Oct 2008 to Jun 2013 | Customer Experience Executive – Prepay | Safaricom PLC[Managing inbound call for consumer customers at the Jambo Contact Centre]July. 2013 to July.2016 | Customer Experience Executive – M-PESA Business | Safaricom PLC[Managing on-call, M-PESA business partners’ segment who include pay bill, buy goods merchants, sure pay, bulk payers, super agencies and M-PESA agency head offices at the Jambo Contact Centre]