Mary Knickerbocker Email & Phone Number

Melissa, Tx, Us

Frisco, Texas, United States

Dallas, Texas

Frisco, Texas

Denton, Texas

Denton

• As a Teaching Assistant for the Department of Communication Studies at the University of North Texas, responsible for 3 sections of undergraduate instruction/semester. • Primary Instructor, COMM 1010 - Introduction to Communication, with Dr. Karen Anderson-Lain; (August 2014-May 2016).• Recitation Leader, COMM 3010 - Communication Perspectives, with Dr. Karen Anderson-Lain (August 2014-May 2015) and Melodee Sova (August 2015-May 2016).• Recitation Leader, COMM 3720 - Small Group Communication, with Melodee Sova; Spring 2016.• Recitation Leader, COMM 3920 - Organizational Communication, with Melodee Sova; Fall 2015.• Over the course of two years, instructed, taught, and mentored more than 200 students in a freshmen level course and 250 students in upper level courses.

Denton, Tx

• Assisted the course director in redesigning the Introduction to Communication course, which is apart of the Texas core. • Planned, created, and reconstructed assignments, weekly lesson plans, and course content. • Strategically organized the course material for the 16-week semester.• Designed assignment rubrics.• Created the exam and exam reviews. • Introduced the new class design and implementation, which was adopted for the 2015-2016 academic year in 60 sections of Introduction of Communication and consisted of 30 students each. • Provided the department with lesson plans, lectures, activities, and additional resources to be distributed and used by future instructors and faculty.

Texas

• Created marketing strategies to develop small business and repeat customers and generate referrals. • Exceeded monthly sales quotas and built a loyal customer base. • Led product workshops and technology training sessions for employees and customers across all major cellular operating systems. • Acknowledged and awarded with an Outstanding Achievement, Top Sales Consultant, and Employee of the Month Awards for exceeding sales goals, providing extraordinary service, and customer satisfaction.

Murphy, Texas

• Cross-trained and selected to work in various departments throughout the store, including paint, home décor, hardware, tools, lawn and garden, and outdoor power equipment. • Certified to operate all power equipment including: forklift, narrow reach truck, and order picker. • Sold and tracked installation services for multiple accounts, ranging in size and revenue, for both residential and commercial clients.• Recognized and rewarded for extraordinary customer service and satisfaction.

Killeen, Texas

· Managed a team of four and responsible for daily operations, including opening, closing, and cash handling responsibilities. · Recruited, hired, and trained employees. · Monitored, set goals, and provided one-on-one coaching sessions to improve employee sales and store revenue. · Organized the store's inventory, including product management and ordering, monthly audits, and manufacture replacements.

Temple, Texas

· Worked in customer retention in a fast-paced, call center environment. · Utilized multiple software systems to assist customers and other departments with billing, orders, cancellations, and other account services. · Exceeded individual and company quotas for customer retention, account upgrades, and new service goals. · Provided custom account analyses to optimize services based on customer needs and usage.· Assisted the trainers with new hire classes and served as a SME for new training graduates in live calls and interactions on the floor.

Austin, Texas

· Managed production staff, cashiers, customer service advisors, and maintenance crew. · Trained and utilized DRB software and touch screen systems. · Promoted from cashier, to sales advisor, to manager and worked at four locations across the Austin area. · Repaired and replaced broken equipment on site and customers vehicles. · Trained new and existing employees for customer service and sales skills, production, and cash handling. · Organized, conducted, and lead weekly meetings for twenty-five to thirty employees. · Executed daily cash handling responsibilities and reconciliation reports. · Calculated daily sales analyses and general sales statistics to analyze average production rates and gross income. · Awarded Gold Medallion rating for increasing yearly volume and revenue, providing exceptional customer service, and maintaining excellent records and day-to-day processes.

Master’S Degree, Communication Studies, 3.9

Activities and Societies: Graduate Student Council Top Graduate Paper from UNT at The Annual New Voices, New Perspectives Conference held.

Bachelor’S Degree, Communication Studies

Activities and Societies: Vice President of Communication for Lambda Pi Eta National Honor Society Presented an undergraduate paper.

Associate Of Arts (A.A.), Communication, General