I provided comprehensive customer service across three eCommerce platforms—Amazon, eBay, and Walmart—while working to maintain TOP SELLER status. My responsibilities included monitoring on-time delivery (OTD) across these marketplaces, ensuring consistent performance metrics, and managing product listings to optimize visibility and sales. I also reviewed customer feedback regularly to maintain high satisfaction and service standards.Leading a team in the returns department, I oversaw the processing of returns and coordinated with vendors for refunds. Additionally, I handled all email correspondence, promptly addressing customer inquiries and processing refunds. I ensured compliance with marketplace standards, consistently maintaining high seller ratings. I represented the company at the SEMA trade show in Vegas, networking with industry professionals and staying current with market trends.On the HR side, I supported recruitment efforts by developing job postings, screening applications, and coordinating interviews. I also maintained employee records and handled risk management issues, including workplace incidents, safety protocol reviews, and labor law compliance. Furthermore, I developed and implemented employee training programs to ensure all staff were up-to-date on company policies and procedures. I also assisted in payroll preparation, overseeing scheduling and timekeeping for employees using cloud-based HR software.