Mary Lear Email & Phone Number

United States

Worthington, Ohio

Responsible for managing staff and responsibilities across fourteen states (ME, CT, NH, Virginia, Georgia, NY and all On-Exchange L&D business) for a combination of operational functions including claims, customer service, membership, mail, document management, appeals, etc. Establish policies, practices and efficient/effective procedures. Develop and.

Worthington, Ohio

Responsible for managing staff and responsibilities across five states (ME, CT, NH, Virginia, and Georgia) for a combination of operational functions including claims, customer service, membership, mail, document management, appeals, etc. Established policies, practices and efficient/effective procedures. Developed and implemented specific work plans to.

Worthington, Ohio

Primary resource for workflow and technical related processes. Ensured completion of all critical deliverables from multiple disciplines within Anthem Life to assure timely and accurate implementation of our customers benefit plans. Reviewed, evaluated, and verified the quality of Broker and Sales Representative submissions. Analyzed benefit and/or policy.

Worthington, Ohio

Responsible for determining acceptability of L&D insurance risks and appropriate premium rates for large, complex renewal and prospect employer groups. Calculated renewal rates for complex group cases based on thorough analysis of the group's experience, industry, location, size, and demographic nature. Coordinated with other departments to ensure the.

Worthington, Ohio

Responsible for providing auditing, training and support to team members in multiple states. Acted as a facilitator/team leader/consultant for all examiners and support staff. Reviewed new group enrollment materials for accuracy including performing outreach for clarification. Managed basic and complex new case implementation activities and served as the.

Managed and coordinated customer service activities as the primary account contact for L&D business. Interpreted plan designs, researched and resolved phone and written inquiries, resolved claims, benefit and enrollment issues and updated employer and employee status information as necessary. Identified retention strategies and opportunities for a defined.

Dublin, Ohio

- Issue Coordinator - Responsible for issuing and processing Individual Policy enrollment applications. - Quality Controller – Responsible for team accuracy audits on all processed Individual Policy enrollment applications. - Agency Collection Coordinator - Managed advances on broker’s monthly revenue accounts and assisted in preparing data for legal action.

Business Administration And Management, General

Education record