Mary Lee Email and Phone Number

Manage the Release Planning & priorization for all monthly & quarterly production releases. Ensure key stakeholders are duly informed of the progress, challenges, and escalating issues where appropriate (Front Office, Operations, Compliance, “C” level). Take end to end ownership and coordinate with various teams (Technology, Business, COO Office) to get the task done. Ensure that all overdue and ageing requests are followed and placed for closure. Drive standards related to the Issue, Defect… Show more Manage the Release Planning & priorization for all monthly & quarterly production releases. Ensure key stakeholders are duly informed of the progress, challenges, and escalating issues where appropriate (Front Office, Operations, Compliance, “C” level). Take end to end ownership and coordinate with various teams (Technology, Business, COO Office) to get the task done. Ensure that all overdue and ageing requests are followed and placed for closure. Drive standards related to the Issue, Defect and Incident tracking process, in line with common standards. Worked on systems ie. BOSCOS (PEGA & CRM), Pitney Bowes (PB), T24 (related to client-onboarding). Acquired domain knowledge on AML, KYC, Name Screening during the client onboarding risk assessment workflow processes. Show less

Responsible for Retail Digital Banking rollouts across the region in testing domain, using either waterfall or agile methodology. Works closely with delivery partners to shape the program, ensuring there are clear goals, benefits, scope, governance and delivery structure with planning, design and estimating, bringing together delivery and business partner teams; actively managing dependencies between these teams and other projects. Manage a team of 12 testing resources to deploy projects… Show more Responsible for Retail Digital Banking rollouts across the region in testing domain, using either waterfall or agile methodology. Works closely with delivery partners to shape the program, ensuring there are clear goals, benefits, scope, governance and delivery structure with planning, design and estimating, bringing together delivery and business partner teams; actively managing dependencies between these teams and other projects. Manage a team of 12 testing resources to deploy projects, automation & also on L3 production support, to fix production issues Show less

Led the Retail Banking system implementation in 10 key countries in APAC & 1000+ branch implementation for Citibank USA. Involved in resources & budget allocation is part of my role, as I remote manage almost 70 people in Shanghai as Citibank has centralized its Ops & Tech support in China. I have also travelled to Italy, Germany & Romania to support Biz users in system rollouts, which cost a budget over US$80 million to US$200 million. I have spent a lot of my time overseas in ASIA & Europe to… Show more Led the Retail Banking system implementation in 10 key countries in APAC & 1000+ branch implementation for Citibank USA. Involved in resources & budget allocation is part of my role, as I remote manage almost 70 people in Shanghai as Citibank has centralized its Ops & Tech support in China. I have also travelled to Italy, Germany & Romania to support Biz users in system rollouts, which cost a budget over US$80 million to US$200 million. I have spent a lot of my time overseas in ASIA & Europe to support 57 banking applications to be integrated on 1 common platform. Show less