Mary Herman Email and Phone Number

Housed within the Market Innovation section of King County Metro’s Mobility division, the Business Passport Team (BPT) engages in B2B sales of Business Passport, an all-inclusive transit pass for employees. BPT Project Managers support customers, work to increase product utilization, pursue new leads, and equitably expand the Business Passport program to reach BIPOC and low-income communities.Broadening engagement and awareness of Business Passport through variety of marketing and communications projects, including coordinating cross-functional team to create and distribute ORCA Business Newsletter to 1,800+ recipients, supporting management of $200,000 marketing campaign, proofing marketing materials for external partner, and updating web pages Growing access to transit for roughly 4,250 employees by providing excellent customer service to 85 accounts and developing strategic lead management system Informing equitable engagement with small businesses through management of ORCA Business Incentive participant tracking and survey data collectionBuilding knowledge of King County procurement process through participation in Procurement 101 training, engagement with Pro-Equity Contracting and Partnerships work group, invoicing for cross-agency projects, and updating budgets accordinglyPromoting innovative mobility solutions through participation in Innovation Squad by strategically vetting idea submissions for funding

Leading business development strategy through strategic partnerships and fundraisingAdvancing organizational mission and impact through strategic planningEnsuring financial health and responsibility through fiscal oversight

Associated Ministries is a nonprofit that provides housing and support to people experiencing homelessness and financial burden. The Community Programs department houses four community-powered programs that recruit, train, and coordinate members of the public to provide housing and services to those in need.Created four new positions to grow number of housing units available to people experiencing homelessness by using data to develop five-year strategic plan for departmentIncreased department budget from $116,000 to $282,134 through grant writing, and oversaw four programs with overall budget of $552,134Enhanced effectiveness of Volunteer Income Tax Assistance program by leading multi-stakeholder committee to provide and implement feedbackManaged grants and contracts with local and federal government using project management principlesStreamlined department processes and improved data quality through use of technologyAdvanced equity by facilitating affinity group for White staff to undo institutionalized racism

Expanded organizational capacity by growing number of new volunteers by 50%, and volunteer applications by 189% through strategic communications campaigns and outreachTripled organizational partnerships to broaden clients’ accessibility to services, using business development principlesBroadened staff awareness of LGBTQIA+ inclusivity and intersectionality by designing organization-wide self-evaluation tool in collaboration with taskforce, and organizing all-staff training on LGBTQIA+ equityCoordinated large-scale volunteer events for 250+ volunteers, expanding organization’s network and increasing services to people experiencing financial burdenInspired action on issue of homelessness through delivery of engaging public presentationsOverhauled volunteer onboarding system, improving processes and data quality through technology

The YWCA Pierce County is a nonprofit that provides housing and services to survivors of intimate partner violence (IPV) and their children. The Community Programs department houses several programs that prevent and mitigate IPV through education and partnerships with K-12 schools, colleges, and nonprofits.Identified organizational racial equity gaps by developing and distributing all-staff survey, analyzing qualitative data, and presenting resultsEducated public about intimate partner violence through interactive presentations Improved data accuracy by documenting training manual for new staff to track client data for fundersReduced recurrence of intimate partner violence by facilitating psychoeducational support groups for survivorsProvided client-centered, advocacy-based counselingCreated facilitator’s manual for support group curriculum to ensure consistency and train new team members

ROOTS Young Adult Shelter is a volunteer-run emergency shelter for young adults experiencing homelessness. ROOTS aims to create a safe and inclusive environment where young adults can connect with each other and services that provide access to housing, education, and employment opportunities.Reduced bias in shelter rule enforcement by leading multi-stakeholder committee to overhaul shelter policies and procedures with equity framework, and training staff once completeInformed organizational goals by facilitating monthly listening sessions with clientsIncreased partnerships among nonprofit service providers by coordinating and hosting monthly networking events to better serve clientsImproved volunteer retention by planning, hosting, and procuring donations for appreciation eventEducated new volunteers on barriers faced by youth experiencing homelessness through informative presentationsPromoted safety and harmony by supervising shelter program, enforcing policies, resolving conflicts, and connecting clients with resources

Heavily contributed to the Divest UW campaign, which successfully persuaded Board of Regents to divest from coal Cultivated alliances with other student activist groups and climate justice organizations in the greater Seattle communityEngaged in student, faculty, and alumni outreach via social media, planned events, and tablingFacilitated meetings and writing weekly newsletters, keeping other participants informedPracticed horizontal leadership techniques within group

Managed Welcome Center, which provided guest services to adult men experiencing homelessness, including meeting basic needs, administering referrals, de-escalating conflicts, and giving emotional support to guests while maintaining boundaries

Mentored at-risk youth in job training program by modeling consistency and good work ethic, building positive relationships, and participating in farm work chores and projects

Increased community awareness about newly formed Pea Patch and Food Bank Garden using various outreach strategies, including partnering with local organizations and community members to expand garden infrastructure, recruiting and coordinating volunteers, writing a grant to raise funds for garden projects, and planning and hosting events at the garden

Assisted instruction of computer literacy classes for Latinx high school students by incorporating social justice principles to give personal meaning to the subject matter, encouraging students to use the internet to troubleshoot problems, and asking questions rather than giving answers to problems to guide students to their own resolutions

Tutored diverse student population at all stages of the writing process