• Instigated, communicated and led partners to successfully reopen the City post Covid19 lock down when restrictions were lifted to ensure that shoppers were kept safe. • Drove the commercial opportunities within the Control Centre by development of T&Cs to enable Alarm Installers to use the service as their monitoring station.• Worked in Partnership with the Nottingham Business Initiative District (BID) to secure award of Purple Flag for safety in the late night economy.• Instigated and led the development of a CCTV crime mapping dashboard to inform camera installs/replacement and decommissions.

• Led improvements in performance through design and development of performance frameworks, business reporting and improved team dynamics.• Won 2014 APSE Service Award for Best Employment and Equality Initiative, seeking to break the cycle of unemployment in families in Nottingham.• Reduced call abandonment rate in the Customer Contact Centre from 60% to 10%, also reduced the number of second time callers.• Transformed the training function into an income generating accredited service.

• Led in partnership the introduction of a new finance and payroll systems and operating model across two large councils.• Delivered a complex and transformational change programme, in the design, build and launch of a new HR/Payroll and Finance ERP (Oracle) system.• Developed knowledge and practical experience of successful programme and project management.o Project Management Governanceo Benefits realisationo Business implementation plano Setting of success criteria, objectives and outcomeso Key milestones, and process to ensure that progress by colleagues is madeo Identifying business impact and dependencieso Risk management, outlining threats to success, and escalation

Core responsibilities include:• Provide strategic and technical HR Advice to senior managers within Culture and Communities department • Leading a team of HR professionals, providing casework advice, performance management, service redesign, workforce planning, and equalitiesKey Achievements:• Reduced sickness across the Department through improved business focus and supported attendance management processes• Delivered savings in operational costs through business reviews and improvements to operations and planning• Developed innovative ways to reduce the number of compulsory redundancies when redesigning services

Achievements include:* Redesigned services and met financial cuts through careful workforce planning management; resulting in only a few compulsory redundancies.* Leading the development of a comprehensive HR performance scorecard to enable service areas to measure a number of performance areas within one system. This included H&S accidents and incidents, turnover and sickness information. This enabled trends and areas of concerned to be flagged in an easy to understand format.

Management team member of the Medical Divisional senior management team. Services included: Accident and Emergency, Health Care of the Elderly, Acute Medicine and Critical Care.Developed in-depth practical experience of TUPE law (dissolution of organisations, transfer, dismiss and re-engage) and public sector transfers throughout my NHS career.

Achievements included:* Reduced the number of sickness days with Critical Care so that beds were no longer closed due to staff shortages, by working in partnership with the Nurse Manager.* Negotiated with Nursing colleagues to change working patterns to meet reduced budget pressures without impacting on delivery.

Provided practical employment law and contract advice to the Medical Division within the Acute Hospital.Achievements include:* Lead for the HR / Payroll system (PRISM) and for development and design of performance reports

Rushcliffe PCT Hosted HR for all of the newly formed Primary Care Trusts in Nottingham.I continued to grow my practical application of employment law and contract terms and conditions.

Achievements included:* Created the layout, content and lanch of the Annual Report.* Managed all media interest campaigns.* Advisory member to the Department of Health on the design of the NHS Employee Opinion Survey.* Responsible for internal communications across a mutli-disciplinary and mulit-sited trade unionised organisation.* Facilitated Employee Engagement Events on Improving Working Lives