Mary Mcgowan Email & Phone Number

Minnetonka, Minnesota, United States

Overall strategic and operational responsibility for associates, programs, expansion, and execution of RAGOM’s mission. Ensure ongoing programmatic excellence, evaluation, and consistent quality administration. Establish operational objectives and policies to support the organization’s mission and vision. Oversee implementation of the annual strategic plan and major systems implementations

IT Market Lead for the North American Market accountable for all IT delivery including capital implementations and supporting production systems• Accountable for $6M-$10M annual technology budgets, and executing major capital initiatives in line with IT strategy to minimize costs and drive growth • Transitioned 20 teams from waterfall to Agile methodologies developing self-organized teams that deliver projects 50-70% faster, reduced overall costs, and improved defect rate from 15% to 1%• Developed intake process and governance structure to eliminate a backlog of 1000+ defects, lower IT resource costs, and decrease lead time by 50%• Launched new $2M digital portal for Expatriate Insurance and Clinical interactions increasing the Net Promotor Score 53 points• Directed migration of Travel Security system to third-party provider resulting in $.5M cost avoidance• Led IT quality program for 150 employees leading to successful ISO9001 Certification

Greater Minneapolis-St. Paul Area

• Implemented Board and Operational structure, by-laws, and financial controls to meet non-profit 501(c)(3) charitable organizational requirements.• Achieved Charities Review Council’s award by demonstrating excellent performance in public disclosure, governance, financial activity, and fundraising.

Served as interim CIO integrating IT infrastructure and applications for newly acquired entities into UHG• Directed 50 domestic and international IT managers, analysts, and engineers integrating infrastructure between international businesses and UHG, meeting 93% of SLAs and within budget• Promoted alignment between new entities, business segments, and Information Technology by ensuring all teams reached milestones 90% of the time regardless of the complex international procurement and security requirements• Resolved barriers for 3 key global acquisitions by partnering with Enterprise Information Security to modify requirements for international acquisitions

Program Manager leading teams to deliver high quality, meet program delivery dates, and remain within budget• Created clinical support model required to integrate 2 key acquisitions with clinical practices• Developed organizational change management program which eliminated 80% of technical disruptions, and streamlined consolidation with UHG• Fostered alignment with new organizations by establishing processes and providing operational visibility during the integration leading to a 15% increase in employee satisfaction

Enhanced application portfolio by aligning IT goals and strategic executive initiatives• Accountable for $15M annual operational budget• Directed analysts, project managers, and senior managers accountable for implementation and production support for 300+clinical, ancillary, business, and enterprise applications• Revamped application portfolio to align with organizational strategic direction, leading to a cost reduction of 15% by eliminating duplicate functionality• Restructured application support to align with the operational business structure which improved SLAs by 30%

• Accountable for $15M annual operational budget• Implemented Change Adaptation program to increase adoption rates, and ensure end-user utilization of new processes and systems• Led vendor RFP process, negotiations, and selection of several service providers